Equifax

Customer Success Manager

Equifax

full-time

Posted on:

Location Type: Remote

Location: Canada

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About the role

  • Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience for complex accounts
  • Act as the connecting thread for internal teams with the customer across the customer journey
  • Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization
  • Serve as a trusted adviser and advocate for clients
  • Create customer success plan with each client
  • Monitor and maintain customer health
  • Educate clients on business value of solutions
  • Aid customers in usage and value realization of solutions
  • Partner with Account Executive(s) in preparing and conducting quarterly business reviews
  • Drive customer advocacy within Equifax
  • Utilize voice of the customer to inform product roadmaps
  • Coordinate internal COE teams to benefit of customers
  • Provide clients transparency on status of issues/requests
  • Assist with resolution of customer support issues

Requirements

  • 5-7 years of sales experience in management consulting, customer success, account management, business development, or other client-facing role
  • Bachelor's degree in related discipline or equivalent experience
  • Experience promoting value through the customer experience
  • Experience working with complex, multi-divisional, multi-geographical customers
  • Ability to create structure in ambiguous situations and design effective processes and creatively solve problems
  • Bias for action
  • Experience working with cross-functional teams
  • Exceptional ability to communicate and foster positive business relationships
  • Ability to establish milestones and keep all team members on task; strong project management skills
  • Self-driven and proactive
Benefits
  • Nurturing career advancement opportunities
  • Inclusive and diverse work environment
  • Regular engagement and recognition of employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer advocacycommunicationproblem solvingproject managementrelationship buildingproactiveorganizationalcreativitybias for actionability to create structure
Certifications
Bachelor's degree