Customer Success Manager
Equifax
full-time
Posted on:
Location Type: Office
Location: Montreal • Canada
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Tech Stack
About the role
- Proactively drive adoption, usage, net retention, and renewals by optimizing the customer experience for complex accounts.
- Serve as the central liaison between the customer and internal teams throughout the customer lifecycle.
- Advocate on behalf of customers to resolve issues from acquisition through adoption, ongoing use, and value realization.
- Act as a trusted advisor and customer advocate.
- Contribute to the resolution of customer support issues.
Requirements
- 5–7 years of experience in sales within management consulting services, customer success, account management, business development, or other client-facing roles.
- Bachelor’s degree in a related field or equivalent experience.
- Ability to bring structure to ambiguous situations, design efficient processes, and solve problems creatively.
- Bias for action.
- Experience working with cross-functional teams.
- Exceptional communication skills and ability to build and maintain positive business relationships.
- Ability to set milestones and keep all team members focused on their objectives; strong project management skills.
Benefits
- Success plan with each client.
- Monitor and maintain customer health.
- Help customers adopt solutions and realize their value.
- Educate customers on the business value of the solutions.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer advocacyproblem solvingcommunication skillsproject managementrelationship buildingcross-functional collaborationprocess designmilestone settingaction biascustomer experience optimization