Scaled Customer Success Manager
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Customer Success Manager – FinTech
Equifax
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $86,020 - $110,000 per year
Job Level
Mid-LevelSenior
About the role
- The Customer Success Manager - FinTech is responsible for ensuring operational excellence, handling post-sales implementation program management and collaborating with customers in this vertical to ensure they are realizing expected value from Equifax solutions, as well as receiving the best customer experience.
- Ensure operational excellence via the handling of post-sales implementation program management as well as ongoing account support
- Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization
- Monitor and maintain customer health
- Partner with Relationship Managers in preparing quarterly business reviews
- Drive customer advocacy within Equifax
- Coordinate internal COE teams to benefit of customers
- Provide clients transparency on status of issues/requests
- Assist with resolution of customer support issues
Requirements
- Bachelor's degree in related discipline or equivalent experience
- 5-7 years of experience in B2B customer success with large Enterprise clients
- Knowledge of customer success processes and best practices
- Experience promoting value through the customer experience
- Experience working with complex, multi-divisional, multi-geographical customers
- Experience working with cross-functional teams
