Analista de Customer Service Júnior
The Mosaic Company
Customer Support Specialist
Equativ
full-time
Posted on:
Location Type: Hybrid
Location: Sao Paulo • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
JavaScriptSQL
About the role
- Be the principal and first touchpoint of the customer’s experience/journey
- Keep outstanding and detailed communication with our customers through our different channels to provide accurate and prompt support
- Resolve and widely communicate incidents and bugs with appropriate stakeholders
- Investigate and troubleshoot SaaS solutions and solve web-related issues for top-Tier customers
- Perform in-depth troubleshooting, including database analysis and reading system logs to solve complex support issues
- Understand our technologies and become product experts to help our clients
- Coordinate with Product Management and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement
Requirements
- 3 years experience in customer-facing in a web-based environment
- 2+ years of experience in the Adtech environment (Deals, Programmatic, SSP, Adserver, DSP, etc)
- Experience with troubleshooting, SQL, JavaScript, CSS/HTML, APIs and Mobile SDKs
- Ability to document technical customer issues into notes that are consumable by other users
- Consistent delivery on commitments - great organizational skills with exceptional follow-through and attention to detail
- Customer service orientation with a demonstrated desire to exceed expectations – ability to serve multiple customers
- Proficiency in English (Spanish is a bonus)
Benefits
- Equativ is an equal opportunity employer. Equal access to employment, services, and programs are available to everyone, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
- If you require reasonable accommodation throughout the application and/or interview process, please contact the recruitment team at ta-team@equativ.com
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLJavaScriptCSSHTMLAPIsMobile SDKstroubleshootingdatabase analysissystem logsSaaS solutions
Soft skills
communicationorganizational skillsattention to detailcustomer service orientationproblem-solvingcommitment deliveryfollow-throughcustomer experienceinterpersonal skillsability to exceed expectations