Senior Support Analyst
EQT Corporation
full-time
Posted on:
Location Type: Hybrid
Location: Canonsburg • Pennsylvania • United States
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Job Level
About the role
- Assists in preparing, maintaining and following procedures for logging, reporting and statistically monitoring desktop operations.
- Assists the network and server groups to maintain a stable network and infrastructure environment of the corporate network including diagnosing, resolving and documenting hardware and software network.
- Serves as a liaison with third-party support and PC equipment vendors.
- Assists in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
- Regularly provides assistance to less experienced Analysts.
- Conducts research on desktop products in support of PC procurement and development efforts.
- Completes assignments with limited supervision.
- Completes assignments under general supervision.
- Timely and accurately troubleshoots complex issues and provides end-user assistance.
- Performs onsite analysis, diagnosis and resolution of complex mobile technology problems for end-users and recommends and implements corrective solutions including offsite repair for remote users.
- Supports end-users on various types of software programs to ensure they work efficiently and effectively in fulfilling business objectives.
- Installs, diagnoses, repairs, maintains and upgrades all PC hardware and equipment to ensure optimal workstation performance.
- Provides Service Desk Call Center and deskside support.
- Assesses the need for and implements performance upgrades to PC boxes including the installation hardware and software components.
- Accurately documents instances of equipment or component failure, repair, installation and removal.
Requirements
- Bachelor’s degree in computer science, information technology, telecommunications, engineering, math, science, or a closely related field. An equivalent combination of education and experience is acceptable.
- 3+ years of experience with system application and analysis. Experience in some of the following: documentation; presentation tools; and project management tools.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
desktop operationsnetwork diagnosishardware troubleshootingsoftware troubleshootingPC hardware installationPC hardware maintenancemobile technology supportperformance upgradesstatistical monitoringcapacity planning
Soft Skills
communicationproblem-solvingteam collaborationindependent workassistance to less experienced analysts