EQS Group

Customer Success Manager

• Manage a book of Compliance & Ethics customers, typically <$50K ARR per account
• Drive customer understanding and adoption of upgraded or consolidated platforms
• Lead product demos and migration readiness conversations
• Own the renewal process end-to-end, including quoting, negotiation, timing, and closure
• Identify and mitigate churn risks using customer data, usage patterns, and proactive outreach
• Align internal stakeholders (Product, Support, Sales) to resolve issues and support customer transitions
• Educate customers on evolving best practices and regulatory requirements (e.g., EU Whistleblower Directive)
• Contribute to scalable customer success programs, messaging, and collateral in support of migrations & value delivery