Technical Writer II
Epsilon Inc., an AMERICAN SYSTEMS Company
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $68,842 - $98,991 per year
Job Level
Mid-LevelSenior
About the role
- Create, prepare, edit, maintain high-quality technical documentation, and distribute internal and external customer facing communications and user guides
- Assist in the creation and maintenance of security policies that align with industry best practices and regulatory requirements
- Create, update, and maintain security policies, procedures, guidelines, incident response plans, and other security-related documentation
- Create various communication products such as displays, booklets, documentation (e.g. Service Advisories, Tech Tips, eBiz Notifications, System 411 Notifications) and pamphlets
- Work closely with the security team, IT, engineering, and other cross-functional teams to gather information and ensure the accuracy and relevance of security documentation
- Review and edit security content produced by other team members to ensure consistency, clarity, and technical accuracy
- Organize and manage security documentation sets, ensuring they are up-to-date, accessible, and comply with industry standards and regulatory requirements
- Provide documentation support for security audits and compliance initiatives, ensuring that all security documentation is audit ready
- Gather and incorporate feedback from users, stakeholders, and auditors to continuously improve the quality and effectiveness of security documentation
- Identify and implement improvements to documentation processes and tools, particularly in the area of security, to enhance efficiency and quality
- Manage multiple versions of security documentation as policies and procedures evolve, ensuring that all documentation is properly versioned and archived
Requirements
- U.S. Citizen
- Bachelor’s degree in Technical Writing, English, Communications, Information Security, or a related field; or equivalent experience
- Must hold an interim or favorably adjudicated DoD/IC SECRET collateral clearance before onboarding
- 3-5 years’ experience conducting writing in a technical environment, with direct experience writing and editing customer facing communications
- Strong writing, editing, and proofreading skills with an ability to write in a clear and concise manner, particularly in the area of security
- Excellent organizational and time management skills with the ability to manage multiple projects simultaneously
- Strong interpersonal skills with the ability to work effectively both independently and as part of a team
- Experience in creating documentation such as user guides, manuals, and online help files
- Proficiency in using documentation tools, software, and knowledge management databases
- Proficiency in Microsoft Office Suite, XML, HTML, and CSS
- Strong attention to detail and the ability to present complex information clearly and concisely
- Knowledge of industry standards and best practices for security documentation
Benefits
- competitive compensation
- comprehensive benefits through a major national carrier
- generous PTO
- paid holidays
- immediate 401(k) contribution
- access to AMERICAN SYSTEMS' benefits package and employee ownership program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical writingeditingproofreadingdocumentation creationsecurity policy developmentincident response planninguser guide creationknowledge managementXMLHTML
Soft skills
strong writing skillsorganizational skillstime managementinterpersonal skillsteam collaborationattention to detailclear communication
Certifications
DoD/IC SECRET clearance