Technical Writer II
Epsilon Inc., an AMERICAN SYSTEMS Company
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $68,842 - $98,991 per year
About the role
- Create, prepare, edit, maintain high-quality technical documentation, and distribute internal and external customer facing communications and user guides
- Assist in the creation and maintenance of security policies that align with industry best practices and regulatory requirements
- Create, update, and maintain security policies, procedures, guidelines, incident response plans, and other security-related documentation
- Create various communication products such as displays, booklets, documentation (e.g. Service Advisories, Tech Tips, eBiz Notifications, System 411 Notifications) and pamphlets
- Work closely with the security team, IT, engineering, and other cross-functional teams to gather information and ensure the accuracy and relevance of security documentation
- Review and edit security content produced by other team members to ensure consistency, clarity, and technical accuracy
- Organize and manage security documentation sets, ensuring they are up-to-date, accessible, and comply with industry standards and regulatory requirements
- Provide documentation support for security audits and compliance initiatives, ensuring that all security documentation is audit ready
- Gather and incorporate feedback from users, stakeholders, and auditors to continuously improve the quality and effectiveness of security documentation
- Identify and implement improvements to documentation processes and tools, particularly in the area of security, to enhance efficiency and quality
- Manage multiple versions of security documentation as policies and procedures evolve, ensuring that all documentation is properly versioned and archived
Requirements
- U.S. Citizen
- Bachelor’s degree in Technical Writing, English, Communications, Information Security, or a related field; or equivalent experience
- Must hold an interim or favorably adjudicated DoD/IC SECRET collateral clearance before onboarding
- 3-5 years’ experience conducting writing in a technical environment, with direct experience writing and editing customer facing communications
- Strong writing, editing, and proofreading skills with an ability to write in a clear and concise manner, particularly in the area of security
- Excellent organizational and time management skills with the ability to manage multiple projects simultaneously
- Strong interpersonal skills with the ability to work effectively both independently and as part of a team
- Experience in creating documentation such as user guides, manuals, and online help files
- Proficiency in using documentation tools, software, and knowledge management databases
- Proficiency in Microsoft Office Suite, XML, HTML, and CSS
- Strong attention to detail and the ability to present complex information clearly and concisely
- Knowledge of industry standards and best practices for security documentation
Benefits
- competitive compensation
- comprehensive benefits through a major national carrier
- generous PTO
- paid holidays
- immediate 401(k) contribution
- access to AMERICAN SYSTEMS' benefits package and employee ownership program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical writingeditingproofreadingdocumentation creationsecurity policy developmentincident response planninguser guide creationknowledge managementXMLHTML
Soft Skills
strong writing skillsorganizational skillstime managementinterpersonal skillsteam collaborationattention to detailclear communication
Certifications
DoD/IC SECRET clearance