Desktop Support Specialist I
Epsilon Inc., an AMERICAN SYSTEMS Company
full-time
Posted on:
Location Type: Office
Location: Watertown • South Dakota • 🇺🇸 United States
Visit company websiteSalary
💰 $21 - $29 per hour
Job Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- provide desktop support for users, including PCs, laptops, tablets, mobile devices, and printers
- assist in ensuring compliance with licensing, regulatory, and security requirements
- support the IT Service Desk by handling basic technical issues
- assist in installing and maintaining software and hardware according to established standards and procedures
- assist with Microsoft Teams Rooms by troubleshooting issues and managing equipment
- assist in coordinating with Mobile Device Manager for mobile device issuance and replacement
- assist with automated software deployments and maintaining hardware/software inventories
- support Cyber Security Specialists during response activities
- assist in maintaining accurate records of hardware and software inventory
- assist in installing and configuring stand-alone and network printers
- provide basic support for Microsoft Teams Rooms and troubleshooting associated issues
- assist in site visits for software upgrades and basic computer-related issue resolution
- provide tier 1 support for Entrust-related issues and ensure timely resolution of requests
- assist with the setup and delivery of new desktops and laptops
- assist in ensuring proper disposal of surplus IT software and hardware according to policy
Requirements
- all candidates must be a U.S. Citizen
- must be able to pass federal background investigation and obtain a Public Trust
- basic proficiency in current and future Microsoft Office and Windows versions
- basic knowledge of Active Directory, Exchange, LDAP, and audio/video conferencing systems
- basic troubleshooting and remote user support skills
- some experience in problem analysis and solution identification
- must possess a valid state driver's license, may be required to travel between customer sites
Benefits
- competitive compensation
- comprehensive benefits through a major national carrier
- generous PTO
- paid holidays
- immediate 401(k) contribution
- access to AMERICAN SYSTEMS' benefits package starting January 1st, 2026
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
desktop supporttroubleshootingsoftware installationhardware maintenanceautomated software deploymentsActive DirectoryExchangeLDAPaudio/video conferencingMicrosoft Office
Soft skills
problem analysissolution identificationcommunicationcustomer serviceorganization
Certifications
Public Trust