Desktop Support Specialist I
Epsilon Inc., an AMERICAN SYSTEMS Company
full-time
Posted on:
Location Type: Office
Location: HURON • South Dakota • 🇺🇸 United States
Visit company websiteSalary
💰 $21 - $29 per hour
Job Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- Provide desktop support for users, including PCs, laptops, tablets, mobile devices, and printers
- Assist in ensuring compliance with licensing, regulatory, and security requirements
- Support the IT Service Desk by handling basic technical issues
- Assist in installing and maintaining software and hardware according to established standards and procedures
- Assist with Microsoft Teams Rooms by troubleshooting issues and managing equipment
- Assist in coordinating with Mobile Device Manager for mobile device issuance and replacement
- Assist with automated software deployments and maintaining hardware/software inventories
- Support Cyber Security Specialists during response activities
- Assist in maintaining accurate records of hardware and software inventory
- Assist in installing and configuring stand-alone and network printers
- Provide basic support for Microsoft Teams Rooms and troubleshooting associated issues
- Assist in site visits for software upgrades and basic computer-related issue resolution
- Provide tier 1 support for Entrust-related issues and ensure timely resolution of requests
- Assist with the setup and delivery of new desktops and laptops
- Assist in ensuring proper disposal of surplus IT software and hardware according to policy
Requirements
- Basic proficiency in current and future Microsoft Office and Windows versions
- Basic knowledge of Active Directory, Exchange, LDAP, and audio/video conferencing systems
- Basic troubleshooting and remote user support skills
- Some experience in problem analysis and solution identification
- Must possess a valid state driver's license, may be required to travel between customer sites
Benefits
- Comprehensive benefits through a major national carrier
- Generous PTO
- Paid holidays
- Immediate 401(k) contribution
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
desktop supporttroubleshootingsoftware installationhardware maintenanceautomated software deploymentsActive DirectoryExchangeLDAPaudio/video conferencing systemsMicrosoft Office
Soft skills
problem analysissolution identificationcommunicationcustomer serviceteam collaboration
Certifications
valid state driver's license