Provide on-site technical service, troubleshooting, and repair for digital pathology and histology equipment.
Perform system installations, preventive maintenance, validations, and service contract obligations.
Respond rapidly to customer needs, including traveling to customer sites on short notice and remaining on-site as required to complete service tasks.
Support mission-critical issues by participating in an after-hours and rotating on-call schedule, including nights, weekends, and holidays.
Maintain continuous availability via company-issued mobile phone and be prepared for emergency service needs 24/7.

Requirements

Minimum of 2+ years of field service experience supporting electronic, mechanical, medical device, diagnostic, imaging, or laboratory instrumentation preferred
Associate degree required; Bachelor’s degree preferred in Electrical Engineering, Electronic Engineering, Mechatronics, Biomedical Engineering, Information Technology, or related technical field
CFT certification or active CREA registration preferred
Experience diagnosing, troubleshooting, repairing, and maintaining electronic and mechanical instrumentation in laboratory, medical device, diagnostic, imaging, or related technical environments
Experience performing installation, preventive maintenance, and corrective maintenance on medical devices, laboratory instrumentation, or digital imaging systems
Experience reading and interpreting technical documentation, including schematics, assembly drawings, and wiring diagrams
Experience supporting Laboratory Information Systems (LIS), network-connected instrumentation, or integrated laboratory systems preferred
Experience supporting laboratory workflow components, including scanners, servers, image management platforms, or related systems, preferred
Experience working in Windows, Windows Server, Linux, or similar operating system environments preferred
Experience using standard computer systems and software applications for documentation, reporting, and service activities
Ability to travel up to 80%, including overnight travel, to customer sites based on business and customer needs
Ability to lift and move equipment up to 50 pounds
Valid driver’s license required.

Benefits

Competitive salary with overtime pay and a bonus plan.
Health and Retirement Benefits.
Paid Holidays.
Company car.
Full in-house training on all products supported.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingrepairinstallationpreventive maintenancecorrective maintenancediagnosingreading technical documentationinterpreting schematicsmaintaining electronic instrumentationsupporting laboratory workflow

Soft Skills

customer servicecommunicationproblem-solvingadaptabilityteamworktime managementattention to detailresponsivenessavailabilityemergency response

Certifications

CFT certificationCREA registration