EPM

Director of Mortgage Technology

EPM

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Serve as the system owner for ICE Mortgage Technology Encompass (LOS), including configuration, administration, integrations, and upgrades.
  • Define and execute the Encompass platform roadmap, aligned with business strategy, operational priorities, and regulatory requirements.
  • Lead evaluation, implementation, and ongoing optimization of Encompass features (e.g., workflows, custom fields, personas, plugins, SDK/API integrations).
  • Partner with ICE Mortgage Technology and third-party vendors to manage releases, defects, escalations, and enhancement requests.
  • Lead, mentor, and develop a Mortgage Technology team of 5–10 professionals (e.g., Encompass Admins, Developers, Analysts, Support Desk).
  • Establish clear accountability, performance expectations, and career development paths for the team.
  • Foster a culture of operational excellence, continuous improvement, and strong partnership with

Requirements

  • 8+ years of mortgage technology or LOS experience, with deep hands-on Encompass expertise.
  • 3+ years of people leadership experience managing technical or functional mortgage technology teams.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Encompassconfigurationadministrationintegrationsupgradesworkflowscustom fieldsSDKAPIoptimization
Soft Skills
leadershipmentoringteam developmentaccountabilityperformance managementoperational excellencecontinuous improvementpartnership