Director

• Serve as the system owner for ICE Mortgage Technology Encompass (LOS), including configuration, administration, integrations, and upgrades.
• Define and execute the Encompass platform roadmap, aligned with business strategy, operational priorities, and regulatory requirements.
• Lead evaluation, implementation, and ongoing optimization of Encompass features (e.g., workflows, custom fields, personas, plugins, SDK/API integrations).
• Partner with ICE Mortgage Technology and third-party vendors to manage releases, defects, escalations, and enhancement requests.
• Lead, mentor, and develop a Mortgage Technology team of 5–10 professionals (e.g., Encompass Admins, Developers, Analysts, Support Desk).
• Establish clear accountability, performance expectations, and career development paths for the team.
• Foster a culture of operational excellence, continuous improvement, and strong partnership with

Director of Mortgage Technology

Compliance

• Support and maintain compliance programs, policies, and procedures in alignment with state and federal regulations.
• Perform compliance testing, monitoring, and risk assessments across mortgage operations.
• Review, test, and correct HMDA data to ensure accuracy and completeness.
• Support state and federal regulatory examinations and internal and external audits.
• Prepare regulatory responses, documentation, and remediation plans.
• Maintain components of the Compliance Management System (CMS).
• Manage NMLS licensing, renewals, and related regulatory filings.
• Assist with regulatory reporting, including the Mortgage Call Report (MCR).
• Monitor regulatory changes and partner with business teams to address compliance gaps.
• Additional duties and responsibilities assigned due to business needs.

Senior Compliance Analyst

Accountant

• Own daily funding and cash activity, ensuring all loans, settlements, and cash movements are accurately recorded and reconciled.
• Prepare and review funding reports, purchase advices, and related reconciliations to ensure completeness and accuracy.
• Manage settlements and reporting with Ginnie Mae and other secondary market investors, including timely resolution of discrepancies.
• Perform detailed reconciliations across a broad range of accounts, from routine accounts to highly complex balance sheet and clearing accounts.
• Oversee cash reconciliations and ensure all open funding, settlement, and investor items are investigated and resolved promptly.
• Support secondary market accounting activities, including tracking loan sales, investor remittances, and purchase price differences.
• Review general ledger activity for accuracy, identify trends or issues, and recommend corrective actions as needed.
• Play a key role in the monthly and annual close process, including preparation and review of journal entries and reconciliations.
• Prepare and analyze financial reports and schedules, providing insights to leadership and cross-functional partners.
• Collaborate cross-functionally with Secondary Marketing, Finance, and Operations to resolve issues and improve end-to-end processes.
• Provide audit support and prepare documentation for internal and external audits.
• Additional duties and responsibilities assigned due to business needs.

Senior Mortgage Accountant

Account Manager

• Once assigned a file; organize approvals and ensure all conditions are marked and met.
• Conduct Welcome Call with client within 24 hours of approval; set expectations, clarify conditions, and confirm loan timelines.
• Ensure signed disclosures, verify loan conditions, and order necessary reports (e.g., AVMs, IRS, flood zone).
• Track document uploads, review client submissions, and follow up on outstanding conditions to ensure loan progress.
• Verify all conditions are met, confirm final loan terms with the client, and ensure closing is scheduled.
• Monitor for expired Estimated Closing Dates (ECD), follow up on lock expirations, ensure timely loan submissions, process Change of Circumstances (COC), and update the lock as needed.
• Review active loans, prioritize closings, and ensure all required documents are submitted for final approval.
• Additional responsibilities related to business needs.

• Provide strategic leadership and oversight for all loan servicing functions including payments, escrow, payoffs, account maintenance, collateral and insurance tracking, and servicing analytics.
• Ensure compliance with regulatory, investor, and agency servicing requirements including FHA/HUD, VA, USDA, FNMA, FHLMC, and GNMA.
• Serve as the primary escalation contact for investors, agencies, and sub-servicers.
• Monitor servicing performance metrics, audits, and exception reporting, implementing corrective actions as needed.
• Oversee escrow administration including setup, reconciliations, tax and insurance disbursements, and regulatory adherence.
• Ensure timely and accurate payoff processing, lien releases, and satisfaction filings.
• Guide loan boarding for new, renewed, or purchased loans, ensuring strong data integrity and QA controls.
• Lead servicing data, reporting, and portfolio analytics to ensure accuracy and investor transparency.
• Handle complex borrower issues, regulatory inquiries, and sensitive servicing matters.
• Partner cross-functionally to ensure data accuracy and end-to-end process alignment.
• Oversee vendor relationships supporting collateral, insurance, escrow, and servicing technology.
• Drive process improvements, automation, and system optimization initiatives.
• Manage staffing, performance development, coaching, and succession planning for the servicing team.
• Additional responsibilities as assigned due to business needs.

EPM

Director of Mortgage Technology

Senior Compliance Analyst

Senior Mortgage Accountant

Account Manager

Loan Servicing Director