Director

• Provide strategic leadership and oversight for all loan servicing functions including payments, escrow, payoffs, account maintenance, collateral and insurance tracking, and servicing analytics.
• Ensure compliance with regulatory, investor, and agency servicing requirements including FHA/HUD, VA, USDA, FNMA, FHLMC, and GNMA.
• Serve as the primary escalation contact for investors, agencies, and sub-servicers.
• Monitor servicing performance metrics, audits, and exception reporting, implementing corrective actions as needed.
• Oversee escrow administration including setup, reconciliations, tax and insurance disbursements, and regulatory adherence.
• Ensure timely and accurate payoff processing, lien releases, and satisfaction filings.
• Guide loan boarding for new, renewed, or purchased loans, ensuring strong data integrity and QA controls.
• Lead servicing data, reporting, and portfolio analytics to ensure accuracy and investor transparency.
• Handle complex borrower issues, regulatory inquiries, and sensitive servicing matters.
• Partner cross-functionally to ensure data accuracy and end-to-end process alignment.
• Oversee vendor relationships supporting collateral, insurance, escrow, and servicing technology.
• Drive process improvements, automation, and system optimization initiatives.
• Manage staffing, performance development, coaching, and succession planning for the servicing team.
• Additional responsibilities as assigned due to business needs.

Loan Servicing Director

Recruitment

• Manage full-cycle recruiting, including job postings, candidate screening, interview coordination, background checks, and offer letter preparation and delivery
• Assist in creating and updating job descriptions; gather approvals for requisitions and develop engaging job posting content
• Actively source candidates through LinkedIn, social media, networking, and other channels
• Build and maintain an active pipeline of sales/Account Executive candidates
• Manage the Applicant Tracking System (ATS), including candidate communication and dispositioning
• Coordinate and ensure background checks are completed successfully
• Support onboarding processes to ensure a smooth and positive new hire experience: Coordinate and facilitate the onboarding process for new hires, including initiating new hire paperwork, ensuring completeness, coordinating IT setup, conducting orientation
• Ensure candidates and team members have excellent experience throughout recruitment, onboarding and employment life cycle
• Provide administrative support for People Operations programs
• Help design and champion culture, wellness, total rewards, and recognition initiatives
• Assist with HRIS management and other HR-related responsibilities to support the department and employees

Talent Acquisition Specialist

Security Engineer

• Lead and oversee IT infrastructure, security, and technology operations across the organization.
• Manage internal technology teams and third-party vendors to ensure strong performance and service delivery.
• Ensure systems, networks, and cloud environments are secure, stable, and scalable.
• Own cybersecurity practices, data protection, disaster recovery, and business continuity planning.
• Partner with executive leadership to align technology priorities with business needs.
• Support compliance, audit, and risk management efforts in collaboration with internal teams.
• Evaluate and implement technology improvements that increase efficiency and reduce risk.
• Manage technology budgets, vendor contracts, and service-level agreements.
• Serve as an escalation point for complex or high-impact technology issues.
• Additional responsibilities related to business needs.

EPM

Loan Servicing Director

Talent Acquisition Specialist

VP, IT Infrastructure and Security