IT Support Specialist
Epika Fleet Services
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • United States
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Salary
💰 $65,000 - $75,000 per year
About the role
- Handle escalated support tickets from team, providing timely and effective resolution
- Provide advanced support for desktops, laptops, mobile devices, printers, and peripherals
- Troubleshoot and resolve network, connectivity, and security issues
- Support all business-critical applications
- Assist with onboarding and offboarding processes, including device setup and user account configuration
- Maintain accurate documentation of technical issues and resolutions
- Collaborate with leadership teams as needed for complex issues
- Provide onsite support 5 days a week: 1 day onsite (roaming locally around atlanta surrounding cities) and 4 days remote
Requirements
- 2+ years of IT support experience with additional 2+ years of advanced help desk experience
- CompTIA A+, Network+, or Security+ certifications (required)
- Strong knowledge of Windows environment
- Familiarity with network troubleshooting tools and security best practices
- Experience with ticketing systems, remote support tools, and documentation
- Excellent problem-solving, communication, and organizational skills
- Ability to travel locally on an as-needed basis (valid driver’s license and reliable transportation required)
Benefits
- Hybrid and/or remote work environment
- Paid Time Off including holidays
- Health Insurance with HSA plan option
- Free Dental and Vision Plan for Employee
- Disability & Life, among other insurance plans
- 401(k) with company match after 90 days of employment
- Employee assistance program
- Opportunities for growth in partner businesses nationwide
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supportadvanced help desknetwork troubleshootingsecurity best practicesWindows environmentdevice setupuser account configurationtechnical documentationproblem-solving
Soft Skills
communicationorganizational skills
Certifications
CompTIA A+CompTIA Network+CompTIA Security+