Consulting Services Account Manager – Retail
Epicor
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $82,000 - $131,000 per year
About the role
- Own day-to-day management of assigned retail consulting services accounts, serving as the primary point of contact for all services engagements.
- Build and maintain strong relationships with customer stakeholders, developing a deep understanding of their business needs and priorities.
- Identify, qualify, and drive consulting services renewals, extensions, and add-on engagements within existing customer accounts.
- Lead services scoping, proposal development, and statement of work (SOW) creation in partnership with Sales and Consulting Delivery teams.
- Contribute directly to consulting services revenue targets while maintaining an accurate services pipeline and forecast.
- Manage client expectations, handle escalations professionally, and maintain high levels of customer satisfaction.
- Collaborate cross-functionally to ensure smooth handoffs, successful delivery, and ongoing value realization for retail customers.
Requirements
- 3+ years of applicable experience with demonstrated success in client-facing, consulting services, or account management roles.
- Experience with Epicor Eagle or Propello platforms is highly preferred.
- High school diploma required; Bachelor’s degree or equivalent experience preferred.
- Strong presentation and written communication skills, with the ability to engage both technical and non-technical audiences.
- Demonstrated experience planning, tracking, and supporting small-to-medium consulting engagements on time and within scope.
- Proven ability to manage client relationships, navigate escalations, and build trusted partnerships.
- Self-motivated, growth-oriented mindset with comfort operating independently in an individual contributor role.
Benefits
- Comprehensive health and wellness benefits designed to support your overall well-being.
- Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
- Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
- Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
- Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
- Comprehensive support for international relocations and permanent residency processes.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
consulting servicesaccount managementproposal developmentstatement of work (SOW) creationservices pipeline managementrevenue targetsplanningtrackingsupporting consulting engagements
Soft Skills
relationship buildingclient managementcommunication skillspresentation skillsescalation managementcustomer satisfactioncollaborationself-motivatedgrowth-oriented mindset
Certifications
Bachelor’s degreehigh school diploma