Facilitate CAP (Change Acceleration Process) Workshops delivering Epicor’s structured CAP workshops to customer project teams, leading workshops, and producing all CAP deliverables.
Lead Epicor’s formal Risk Management Workshop for ERP project teams, facilitating assessments and guiding teams in building risk response plans.
Serve as a trusted advisor to customer project sponsors and leaders, guiding teams through the creation of strategies.
Partner across Epicor Professional Services, Sales, and Delivery teams for CM readiness and maintain accurate documentation.

Requirements

Strong listening, verbal and written communication skills, including virtual presentations.
Proven experience in organizational change management, consulting, or facilitation roles.
Strong workshop facilitation skills with virtual and onsite audiences.
Expertise in communication planning, stakeholder management, and risk assessment methods.
Ability to translate CAP and risk frameworks into customer specific strategies that support ERP change adoption.
Strong interpersonal and coaching skills; able to influence executives and frontline users.
Meet utilization targets and completes project deliverables on time.
Experience with Epicor ERP or similar enterprise systems.
Prior exposure to Epicor’s CAP methodology or similar change management models.
Familiarity with ERP project risk frameworks, risk register development, and mitigation strategies.

Benefits

Comprehensive health and wellness benefits designed to support your overall well-being.
Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Comprehensive support for international relocations and permanent residency processes.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

organizational change managementworkshop facilitationcommunication planningstakeholder managementrisk assessment methodsrisk register developmentmitigation strategiesEpicor ERPCAP methodology

Soft Skills

listening skillsverbal communicationwritten communicationvirtual presentation skillsinterpersonal skillscoaching skillsinfluencing skillsproject management