Senior Manager – Experience Design

Epicor

full-time

Posted on: 3/13/2026

Location Type: Hybrid

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About the role

Lead end‑to‑end discovery and problem framing for revenue‑critical and operational initiatives, identifying high‑impact opportunities that move the business forward.
Translate complex financial, operational, and service workflows into actionable experience strategies that guide product and engineering decisions.
Design AI‑native workflows that incorporate automation, intelligent agents, and human‑in‑the‑loop processes across enterprise systems.
Partner closely with Product and Engineering to co‑own direction, evaluate tradeoffs, and ensure alignment through execution.
Deliver high‑quality work across research, service design, interaction design, and prototyping.
Determine when process redesign or AI‑enabled applications create the greatest leverage for scale and efficiency.
Embed experience thinking early in product development and establish patterns and operating rhythms that support a growing team.

Experience Design leadership within enterprise or complex systems environments.
Expertise in AI‑enabled enterprise workflow design.
Strong financial industry or financial‑systems domain knowledge.
Ability to operate autonomously as a senior individual contributor working with senior‑level stakeholders.
Technical fluency in AI, machine learning, data systems, or APIs to collaborate deeply with engineering teams.
Proven experience shaping strategy and delivering measurable impact through experience‑led transformation.

Benefits

Comprehensive health and wellness benefits designed to support your overall well-being.
Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Comprehensive support for international relocations and permanent residency processes.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AI-enabled workflow designmachine learningdata systemsAPIsexperience designservice designinteraction designprototypingprocess redesignautomation

Soft Skills

leadershipautonomystakeholder managementcollaborationstrategic thinkingproblem framingexperience thinkingcommunicationalignmentexecution