Epicor

Associate Manager, Consulting Services

Epicor

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $105,000 - $178,000 per year

About the role

  • Set objectives, assigns and prioritizes work tasks for PS team members and track progress.
  • Provide input to shaping the vision, strategy and execution of Epicor’s professional services business.
  • Coaches team on methods of project delivery to accelerate backlog consumption and increase revenue, while maintaining a focus on customer satisfaction and success.
  • Monitor and communicate internal expectations on key business metrics.
  • Identifies and helps to address staff training and development needs.
  • Work within Epicor to ensure that all professional services operational functions are aligned with company objectives and client needs.
  • Assists sales and consulting questions for new customer discoveries.
  • Helps develop, evolve and enforce PS processes and standards.
  • Assists in pre-sales presentations, services planning, proposal response, proposal preparation and work planning development.
  • Undertakes consulting tasks related to their work area.
  • Owning a portfolio of active engagements and acting as project sponsor.
  • Managing delivery outcomes: schedule, margin, revenue, and quality.
  • Serving as the primary escalation point for customer and delivery issues.
  • Forecasting revenue and margin and managing variance to plan.
  • Partnering with Consulting and Sales on pipeline, estimates, and commercial conversations.
  • Protecting scope through effective change control.

Requirements

  • 7+ years applicable experience and demonstrated success/knowledge.
  • 2+ years managing and developing employees.
  • 2+ years of product support or consulting experience preferred.
  • Ongoing technical certifications to keep up with industry.
  • Bachelor’s degree (or equivalent experience).
Benefits
  • Comprehensive health and wellness benefits designed to support your overall well-being.
  • Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
  • Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
  • Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
  • Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
  • Comprehensive support for international relocations and permanent residency processes.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project deliverybacklog consumptionrevenue forecastingchange controlconsultingproposal preparationservices planningstaff trainingoperational functionsbusiness metrics
Soft Skills
coachingcommunicationleadershiporganizational skillscustomer satisfactionproblem-solvingstrategic thinkingteam managementprioritizationcollaboration
Certifications
technical certificationsproject management certificationconsulting certificationsales certificationservice management certificationleadership certificationindustry-specific certificationchange management certificationAgile certificationITIL certification