ERP Implementations Consulting Manager
Epicor
full-time
Posted on:
Location Type: Remote
Location: Mexico
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About the role
- Lead and oversee the work of consulting teams to ensure successful project execution.
- Ensure best practices are applied in shaping the vision, strategy, and implementation of Epicor’s professional services.
- Evaluate the profitability and risks of each engagement, recommending solutions that meet client needs while maximizing profitability and minimizing project risks.
- Track and communicate key business metrics, including utilization, revenue generation, client responsiveness, satisfaction (Net Promoter Score), and employee development.
- Act as the primary escalation point for professional services and implementation issues at a senior level.
- Collaborate within Epicor to ensure professional services operations are in alignment with company objectives and client expectations.
- Guide and mentor team members to ensure on-time, on-budget project delivery, while maintaining the team's chargeability.
- Participate in high-level status meetings at client sites, including Stage Reviews and Kickoffs.
- Influence pre-sales activities such as presentations, services planning, proposal preparation, and work planning.
- Create and manage career development plans for consultants, tracking their progress and completion.
Requirements
- 10+ years of progressive experience with a proven track record of success.
- 5+ years of experience in managing and developing employees.
- 4+ years of experience in product support or consulting preferred.
- Ongoing technical certifications to stay current with industry advancements.
- Bachelor’s degree or equivalent experience.
Benefits
- Comprehensive health and wellness benefits designed to support your overall well-being.
- Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
- Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
- Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
- Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
- Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
- Comprehensive support for international relocations and permanent residency processes.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project executionprofitability evaluationrisk managementbusiness metrics trackingclient satisfaction measurementemployee developmentpre-sales activitiesproposal preparationservices planningproject delivery
Soft Skills
leadershipmentoringcollaborationcommunicationstrategic thinkingproblem-solvinginfluencingteam managementclient responsivenessorganizational skills
Certifications
technical certificationsproject management certificationconsulting certificationleadership certificationemployee development certificationrisk management certificationbusiness analysis certificationquality assurance certificationITIL certificationAgile certification