Working with Sales, develop and maintain strong relationship throughout the account’s organization.
Manage projects to ensure timely and successful delivery of solutions being provided by Epicor.
Develop key goals and metrics for each account, measure and report on them monthly or quarterly.
Define and implement programs that support defined objectives.
Assist with high severity requests or issue escalation as needed.
Manage contracts, billing, rebates (if applicable) – provide Epicor management time to respond to contract renewals and price change options.
Hold at a minimum quarterly meeting with each account.
Work with customers to ensure Epicor products are being utilized effectively and efficiently.
Support implements an annual operating plan process.

Requirements

Ability to work with internal and external stakeholders in a distributed environment.
Excellent written and oral communications and interpersonal skills.
High energy, positive attitude, and a strong work ethic.
Excellent organizational and project management skills.
Passion for the technology industry.
Excellent time management and interpersonal skills.
Experience working in a fast-paced, high-performance environment.
5+ years applicable experience and demonstrated success Lumber & Building Supply knowledge.
2+ years of specialized ERP industry experience.
Bachelor’s degree (or equivalent experience).

Benefits

Comprehensive health and wellness benefits designed to support your overall well-being.
Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Comprehensive support for international relocations and permanent residency processes.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementmetrics developmentcontract managementbilling managementrebate managementoperating plan processERP industry experienceLumber & Building Supply knowledge

Soft Skills

communication skillsinterpersonal skillsorganizational skillstime managementpositive attitudestrong work ethicability to work with stakeholders

Certifications

Bachelor’s degree