Build strong relationships with customers to understand their needs and environments.
Define and document technical requirements for implementations and upgrades.
Provide technical guidance and support to field engineers, technicians, and application support teams in diagnosing, troubleshooting, and debugging software, network, and wireless systems.
Configure, document, and test software solutions to ensure successful deployment.
Monitor and facilitate customer adoption of product solutions and functionality.
Advocate for customers by owning and driving resolution of escalated issues in collaboration with project managers and functional leaders.

Requirements

Experience with Web Track/Cloud installations and upgrades, BisTrack add-on installations, credit card implementations, offline implementations, and BisTrack performance troubleshooting.
Strong knowledge of server, hardware, and network technology, with solid troubleshooting methodology.
Data-driven mindset with a commitment to process and consistent engagement tracking.
Familiarity with Windows Server, general SQL Server knowledge, and/or SQL DBA experience; XML and FTP skills.
Previous experience with ERP systems or subscription-based sales models; BisTrack experience preferred.
5+ years of applicable consulting experience with demonstrated success and knowledge; 2+ years of consulting experience preferred.
High school diploma required; Bachelor’s degree preferred (or equivalent experience).

Benefits

Comprehensive health and wellness benefits designed to support your overall well-being.
Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Comprehensive support for international relocations and permanent residency processes.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

Web TrackCloud installationsBisTrackSQL ServerXMLFTPERP systemstroubleshooting methodologysoftware solutions configurationnetwork technology

Soft skills

relationship buildingtechnical guidanceproblem-solvingcustomer advocacycollaborationcommunicationprocess commitmentengagement trackingdocumentationmonitoring