Epicor

Lead, AI Strategy and Operations

Epicor

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $90,000 - $250,000 per year

Job Level

Senior

Tech Stack

ERP

About the role

  • Epicor is executing a company-wide transformation to leverage emerging technologies that will enhance how we operate and scale. This role centers on internal operational transformation, particularly with emerging technologies, automation, and systems modernization. Scale a multi-phase technology transformation program that spans all business functions and several emerging technologies, systems, structures. Drive execution of the initiative—turn strategic direction into operational plans, coordinate and operationalize pilot programs, ensure sustainable results. Serve as the operational driver of our internal transformation program, ensuring initiatives stay on track, cross-functional teams collaborate effectively, and we deliver measurable ROI. Maintain detailed program plans, track progress against milestones, and coordinate across multiple workstreams. Manage complex, interdependent activities including compliance, training, solution development, integration, change and performance measurement. Act as portfolio manager across the active re-calibration, AI-first, of a large surface area of processes. Manage the complete lifecycle of transformation initiatives from idea to proof of concept to pilot through adoption according to frameworks you will co-create. Maintain initiative pipeline health and coordinate resource allocation across multiple initiatives. Create executive-facing reports across your portfolio of initiatives. Coordinate between the Strategy and Transformation Office and business units to ensure clear communication and alignment. Implement and maintain dashboards tracking adoption metrics, ROI realization, and program health indicators. Prepare materials for executive governance including progress assessments, status reports, and recommendations. Monitor resource allocation efficiency and recommend optimizations to maximize program impact.

Requirements

  • 6-10 years of program/portfolio management experience in complex, cross-functional transformation initiatives Proven track record of operationalizing strategic vision into measurable business outcomes Deep experience in digital transformation, technology-enabled change, or enterprise-scale process optimization Strong analytical capabilities with demonstrated ability to design measurement frameworks and track ROI Unbridled enthusiasm about solving problems, modernizing approaches, and shifting cultures to AI-first curiosity Outstanding communication abilities including executive presentation skills and complex program reporting Background in product management methods, including PoC to product roadmap, a Pareto-analysis mindset for prioritization, pilot validation methodologies, experimentation frameworks, and change management best practices Experience in SaaS environments or transformation within high-growth tech companies Familiarity with change management, intake management, workflow impact tracking and measurement