Epic Staffing Group

Client Services Manager

Epic Staffing Group

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $100,000 - $110,000 per year

About the role

  • Lead and support the Client Services team and supporting functions, overseeing daily operations and coordinating efforts to ensure alignment with organizational goals and adherence to established processes and standards.
  • Conduct regular performance evaluations, provide constructive feedback, and develop individualized development plans for team members.
  • Motivate the team to achieve targets in interviews, placements, and revenue, supporting divisional goals.
  • Provide ongoing support and guidance to the team, including assistance with escalated scenarios.
  • Oversee processes and proactively identify opportunities for improving efficiencies and processes.
  • Ensure team compliance with process guidelines, documented SOPs, and departmental requirements.
  • Conduct system audits to maintain compliance with established requirements and metrics.
  • Collaborate with peers and leaders across teams to establish and nurture partnerships and business relationships.
  • Prepare periodic reports to track sales volume, potential sales, and areas for client base expansion.

Requirements

  • Four years of experience in Client or Account Management, focusing on Relationship and Inside Sales functions.
  • Prior staffing experience preferred.
  • Possess an overall knowledge of business functions and understanding of services, business strategy, policies and procedures, and job’s impact to the organization.
  • Make quality decisions and meet timeliness of those decisions.
  • Engage others for input, contribution, and shared responsibility for outcomes.
  • Present self as a positive representative of the organization.
  • Establish rapport and maintain mutually productive relationships.
  • Create a motivating climate, achieve teamwork, train and develop, measure work in progress, take corrective action.
  • Collaborate with others to achieve shared goals.
  • Engage effectively in dialogue.
Benefits
  • 401K with Competitive Company Matching
  • FSA and HSA Plans
  • Financial Planning Assistance
  • Educational Assistance
  • Generous PTO Policy
  • Paid Parental Leave
  • Twelve Annual Paid Holidays
  • Active Employee Engagement Programs
  • Cellphone Stipend
  • Technology Stipend (for hybrid/remote positions)
  • Diversity, Equity, Inclusion, and Belonging Program
  • Professional Development
  • Charitable Matching
  • Medical, Dental, Vision, and Hearing Benefits
  • Navigate Health and Wellness Programs
  • Employee Assistance Program (EAP)
  • Life and Disability Insurance
  • Pet Insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Client ManagementAccount ManagementRelationship ManagementInside SalesPerformance EvaluationProcess ImprovementSystem AuditsSales Reporting
Soft Skills
LeadershipMotivationTeamworkCommunicationDecision MakingCollaborationInterpersonal SkillsConflict Resolution