Epic Kids

Full-stack Engineer

• Implement well-scoped front-end features and UI changes in Angular (TypeScript, SCSS) under the guidance of senior engineers
• Implement well-scoped back-end endpoints and changes against MySQL, working in PHP (Symfony + Doctrine ORM) on existing application code and in Go on newer services as the team's Go footprint expands
• Investigate and fix bugs across the stack—reproduce the issue, identify the cause with help when needed, and ship the fix
• Write unit tests for the code you ship and keep tests passing on the areas you touch
• Participate in code reviews as both author and reviewer
• Work with designers, product managers, and senior engineers to translate small user-facing requirements into shipped changes
• Maintain documentation—READMEs, code comments, and onboarding notes—for the areas you work in
• Use AI-assisted development tools to support learning and productivity, ensuring you understand and can defend every line of code you commit
• Take on progressively larger and more independent scopes of work as you ramp on the codebase, supported by pairing and code walkthroughs with senior engineers

Junior Software Engineer, Full-Stack

Content Marketing Manager

• Design and ship features end-to-end across the content workbench—Angular front-end through PHP/Symfony and Go back-end services, against MySQL—taking ownership from spec to production
• Build and maintain ingestion and conversion pipelines for the content formats Epic relies on—ePUB, PDF, XML, ONIX, and related—transforming embedded data into application-ready output
• Build and operate operator review and correction surfaces for pre-aligned audio/text assets—high-density tooling for verifying, editing, and exporting synchronized multi-format content
• Optimize the PHP 8.x API and supporting services to handle high-volume file transfers and background processing for large media assets (100MB+)
• Lead the development of the interactive Angular UI for the content workbench—high-density operator tooling, coordinate-based interactions over media (e.g., word boxes over book pages), and reactive state management with RxJS / NgRx
• Make sound technical decisions on architecture, data modeling, API design, and state management; document trade-offs and align stakeholders before significant choices land in code
• Drive code quality through thorough code reviews, raising standards on testing, readability, and maintainability across both front-end and back-end codebases
• Mentor mid-level and junior engineers—pair on hard problems, give actionable code-review feedback, and help them grow into larger pieces of work
• Identify and resolve architectural bottlenecks in the content pipeline; reduce manual intervention where automation and better tooling can help
• Lead and contribute to technical design reviews, RFCs, and architecture discussions, grounded in data and prototypes
• Partner cross-functionally with content operations, editorial, product, and platform teams on features that span team boundaries
• Leverage AI-assisted development tools to accelerate delivery, applying the same review and quality bar to generated code as to anything else, and exercising judgment about where they help and where they don't
• Participate in production support of the content tooling, lead investigations, write up post-mortems, and follow through on systemic fixes

Senior Software Engineer, Full-Stack – Content Tools

• own meaningful pieces of Epic's web application end-to-end—from Angular UI through PHP and Go services to MySQL
• design and ship features that span the stack
• partner with product, design, data, and infrastructure to land features well
• mentor more junior engineers through code review and pair work
• improve the developer experience of the codebases

Senior Software Engineer, Full-Stack

Customer Support

• Respond to customer inquiries via email using Zendesk, ensuring timely, accurate, and thoughtful resolutions
• Troubleshoot account, billing, and technical issues related to the Epic platform
• Escalate more complex issues to the appropriate internal teams with clear documentation and context
• Utilize pre-built macros, templates, and personalized communication to provide consistent, high-quality support
• Follow established support workflows, quality standards, and response guidelines
• Collaborate with the Customer Experience team to identify recurring issues and suggest process improvements
• Meet or exceed customer satisfaction and response time goals

Customer Experience Agent

• Drive the stability and reliability of Epic's GCP infrastructure—setting and tracking SLOs/SLIs, reducing toil, and engineering out recurring sources of instability
• Build and operate Epic's GCP infrastructure for high availability, scalability, and cost efficiency
• Manage and harden our Docker and GKE container platform, including workload scheduling, autoscaling, networking, and graceful failure handling
• Maintain and improve CI/CD pipelines that enable fast, safe, low-risk delivery across engineering teams
• Own and evolve the observability stack—metrics, logs, traces, dashboards, and alerts—so that signals are actionable, noise is low, and on-call has the context to resolve issues quickly
• Write and maintain Terraform to codify infrastructure across the organization, with a focus on consistency, change safety, and reproducibility
• Contribute to capacity planning, cost optimization, and architectural reviews, with reliability as a first-class consideration
• Champion platform security best practices, including secrets management, IAM policies, and network segmentation
• Support compliance-aware infrastructure practices—vulnerability management, access reviews, audit-evidence flows, and incident-response readiness—as we mature our SOC 2 and student-data compliance programs
• Partner with data engineering to operate the orchestration platform and supporting infrastructure—deployment, scaling, reliability, and observability
• Collaborate with backend and data engineers to troubleshoot service and platform issues
• Lead by example in a frequent on-call rotation; drive incident response, blameless post-mortems, and the follow-through that turns one-time outages into systemic, lasting reliability improvements
• Provide guidance to developers on infrastructure concerns and best practices

Senior Software Engineer, Infrastructure

Product Designer

• Design end-to-end product experiences across web and mobile, from early concepts to polished final designs
• Partner closely with product, engineering, and data teams to define user problems, explore solutions, and deliver high-quality experiences
• Create wireframes, user flows, prototypes, and high-fidelity designs for new features and product improvements
• Improve key user journeys such as onboarding, content discovery, search, recommendations, engagement, and subscription flows
• Use qualitative feedback, product data, and experimentation results to refine designs and support decision-making
• Contribute to and evolve Epic’s design system to ensure consistency and scalability across the product
• Balance user needs, business goals, and technical constraints in a fast-moving environment
• Collaborate with cross-functional partners across time zones and communicate design thinking clearly and effectively

Product Manager

• Support the planning, execution, and iteration of product initiatives across Epic’s platform
• Partner with engineering, design, and data teams to define product requirements and deliver high-quality user experiences
• Analyze product performance and user behavior to identify opportunities for improvement
• Help optimize key user journeys such as content discovery, search, recommendations, onboarding, and engagement
• Translate user feedback, business needs, and data insights into clear product ideas and actionable next steps
• Contribute to product documentation, roadmaps, experiment design, and launch planning
• Monitor feature performance after launch and recommend improvements based on results
• Collaborate with stakeholders across teams to keep projects aligned and moving forward