EPIC Health Partners, LLC

Program Clinical Manager

EPIC Health Partners, LLC

full-time

Posted on:

Location Type: Hybrid

Location: Richmond • Virginia • United States

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About the role

  • Provide day-to-day leadership over the clinical and administrative operations of the Crisis Services program.
  • Manage the intake and referral process, ensuring accurate and timely completion of all required documentation.
  • Deliver direct clinical services, including crisis intervention, safety planning, and assessments as needed.
  • Conduct and review Individualized Service Plans (ISPs), quarterly updates, and discharge summaries in compliance with regulatory timelines.
  • Submit and monitor service authorization requests (SAR/SRA) to managed care organizations (MCOs), and analyze approval and denial trends to inform service planning.
  • Supervise and support a team of Qualified Mental Health Professionals (QMHPs), including onboarding, training, and ongoing performance management.
  • Maintain full compliance with HIPAA and all organizational policies related to confidentiality and security of Protected Health Information (PHI).
  • Ensure clinical documentation (e.g., crisis notes, risk assessments, logs) meets Medicaid, DBHDS, and internal agency standards.
  • Develop and maintain staff schedules to ensure adequate crisis coverage across all shifts and service areas.
  • Review and audit clinical documentation such as progress notes for quality, accuracy, and alignment with treatment goals.
  • Participate in peer-to-peer reviews with MCOs, as required, to justify services and support continuity of care.
  • Collect and report program-level metrics related to service delivery, productivity, authorizations, and client outcomes.
  • Engage in agency leadership meetings and contribute to quality improvement initiatives and strategic planning.
  • Promote trauma-informed and recovery-oriented approaches in all aspects of program oversight.
  • Build and maintain collaborative relationships with external stakeholders and community partners.
  • Lead and actively participate in team and administrative meetings to support communication and operational effectiveness.
  • Serve as a subject matter expert for EPIC Health Partners’ crisis services, representing the program in internal and external forums.
  • Perform other related duties as assigned to support the success and integrity of the program.

Requirements

  • Master’s Degree in Counseling, Social Work, Psychology, or related field required
  • Must hold one of the following (or be eligible): Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), Licensed Marriage & Family Therapist (LMFT), Resident in Counseling or Supervisee in Social Work under active supervision
  • At least 2 years of experience in crisis services, emergency mental health, or community-based behavioral health
  • Prior leadership or supervisory experience is strongly preferred
  • Staff must be currently certified in: CPR, First Aid, Management of Aggressive Behavior or Behavioral Supports and verification of Tuberculosis screening.
  • Staff must successfully complete a criminal background records check conducted by the DBHDS criminal background investigation unit. Staff must also complete a central registry check and have no history of positive findings.
Benefits
  • 401(k)
  • 401(k) matching
  • Dental Insurance
  • Employee assistance program
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance
  • Short-Term Disability

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
crisis interventionsafety planningassessmentsIndividualized Service Plans (ISPs)service authorization requests (SAR/SRA)clinical documentationquality auditsprogram-level metricstrauma-informed approachesrecovery-oriented approaches
Soft skills
leadershipteam supervisioncommunicationcollaborationperformance managementstrategic planningquality improvementoperational effectivenessrelationship buildingproblem-solving
Certifications
Licensed Professional Counselor (LPC)Licensed Clinical Social Worker (LCSW)Licensed Marriage & Family Therapist (LMFT)CPR certificationFirst Aid certificationManagement of Aggressive Behavior certificationBehavioral Supports certificationTuberculosis screening verificationcriminal background checkcentral registry check