Epic Dream Adventures

Planner

• Oversee the booking process, including reservations, scheduling, and client communications.
• Provide exceptional customer service by addressing inquiries, resolving issues, and handling special requests promptly and professionally.
• Build and maintain strong relationships with customers, ensuring repeat business and customer loyalty.
• Manage booking changes, cancellations, and refunds, ensuring customers are informed and all updates are accurately recorded.
• Offer clients personalized advice, including destination suggestions, accommodation options, and transportation arrangements based on their preferences, budget, and needs.
• Monitor global advisories, restrictions, and safety concerns, informing customers about potential risks or disruptions.
• Advise clients on visa requirements, documentation, health precautions, and necessary vaccinations depending on destination.
• Assist customers in creating detailed itineraries, incorporating must-see attractions, activities, and dining recommendations.
• Provide destination-specific cultural tips, local customs, and etiquette to ensure customers have a smooth and enjoyable experience abroad.

Adventure Planner