EP Logistics International

Client Success Manager

EP Logistics International

full-time

Posted on:

Location Type: Remote

Location: California • Florida • United States

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Salary

💰 $8,000 - $15,000 per month

About the role

  • Onboard new clients with energy and clarity — their first impression of us is you
  • Run daily 1:1 coaching calls on Zoom to hold clients accountable, celebrate wins, and push through plateaus
  • Host weekly group coaching sessions, answering questions and driving momentum
  • Handle renewal and upgrade conversations — you'll be trained on our sales framework and expected to convert
  • Manage difficult conversations including retention, refund requests, and churn reduction — with professionalism and composure
  • Message clients daily across platforms to keep them on track and engaged
  • Create training videos and worksheets to continuously improve our client experience
  • Report daily across Slack, CRMs, and spreadsheets with high attention to detail

Requirements

  • Fluent, articulate English — spoken and written. You'll be on camera daily. Presence and clarity matter.
  • Sales experience — you understand how to guide a conversation toward a decision
  • Coaching or mentorship experience — 1:1 and group settings
  • Digital marketing knowledge — Instagram, Facebook, TikTok, organic content creation
  • Full-time availability, 8AM–6PM EST, Monday–Friday
  • Based in North America, Europe, or South Africa
  • Familiar with tools like Loom, Slack, Calendly, ActiveCampaign, GSuite, CRM platforms — or able to learn them fast
  • You're coachable. You don't just accept feedback — you act on it immediately.
  • You think fast and adapt faster. The role will evolve and you'll evolve with it.
  • You're an entrepreneur at heart — you treat your client portfolio like your own business
  • You're willing to put in long hours when it matters, because you know the payoff is worth it
  • You take ownership. Excuses aren't part of your vocabulary.
Benefits
  • $8,000–$15,000+ /month earning potential (base + commission)
  • Commission on renewals, upgrades, referrals, and collections
  • Remote, flexible work environment with a high-performance culture
  • Real mentorship and training — we invest in your growth
  • A front-row seat to a scaling online education company
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales experiencecoaching experiencedigital marketing knowledgeorganic content creation
Soft Skills
communicationcoachingadaptabilityownershipprofessionalismclarityaccountability