EP Logistics International

Operations

• Architect, build, and optimize CRM systems (HubSpot, GoHighLevel, or similar)
• Design dashboards and reporting in Google Sheets to track revenue, forecast, and improve visibility
• Build automation flows using Make, Zapier, n8n, or similar tools
• Maintain clean data structures and enforce high data integrity
• Troubleshoot workflow issues and improve system performance
• Continuously optimize operational efficiency through automation and system redesign

Operations Systems Specialist

• Architect, build, and optimize CRM systems (HubSpot, GoHighLevel, or similar)
• Design advanced Google Sheets dashboards for revenue tracking, forecasting, and operational reporting
• Build and maintain complex automations using Make, Zapier, n8n, or similar tools
• Manage revenue operations systems including pipeline tracking, reporting accuracy, and forecasting models
• Implement and maintain clean data structures and enforce high data integrity standards
• Build scalable internal workflows that support growth
• Troubleshoot system errors and performance bottlenecks
• Continuously improve operational efficiency through automation and system redesign

Operations Systems Manager

Customer Retention Specialist

• Lead structured resolution calls with clients experiencing dissatisfaction or considering cancellation
• Identify underlying concerns, goals, and expectation gaps through direct and empathetic conversation
• Rebuild clarity, confidence, and alignment with the program when appropriate
• Negotiate and secure the strongest mutually beneficial outcome, with a focus on retention and value preservation
• Finalize agreed resolutions live on the call, including documentation and next steps
• Review client history, expectations, and submitted concerns prior to each call
• Assess the full client journey across marketing, sales, onboarding, and coaching
• Identify potential expectation gaps, communication breakdowns, or process issues
• Confirm attendance through proactive outreach
• Conduct end-to-end case audits to determine where friction occurred
• Evaluate alignment across:
• - Sales expectations and positioning
• - Coaching delivery and documentation
• - Communication standards and response times
• Submit structured reports outlining:
• - Root cause analysis
• - Recommended client resolution pathways
• - Process improvement opportunities
• Identify patterns and trends impacting client satisfaction
• Provide actionable feedback to leadership across marketing, sales, and fulfillment
• Ensure accurate documentation of outcomes, contracts, and CRM updates

Client Resolution & Retention Specialist

Content Marketing Manager

• Own organic media performance end-to-end
• Be the internal leader agencies plug into (short term)
• Build systems so output, quality, and consistency scale over time

Senior Head of Organic Content Marketing

Growth Marketing

• **Full-Time | Remote | EST Hours**
• Are you a brand visionary with extensive content marketing experience?
• We’re looking for an Organic Growth Strategist for our Personal Brand on Instagram... Think a combination of Matt Gray + Iman Gadzhi + Shelby Sapp.
• This is a hands-on performance role — You’ll be mapping out the growth strategy, writing content, managing a small team, and optimizing the brand voice & image.
• Growth into CMO role possible and welcomed.
• Whether building a new profile from scratch or improving an existing one... If you get excited by scaling a personal brand through core values & storytelling, this role is for you.**
• Your Core RoleOwn and scale the organic Instagram funnel. You’re the engine behind building a strong brand that attracts raving fans while driving potential clients to our Instagram.
• You will:
• - Map out a growth plan for our organic Instagram presence
• - Establish us as an authority to attract the right audience for the brand
• - Research competitors & do niche research to find what's working**
• - Strategize the brand across different organic platforms
• - Create high-converting, nurturing, and storytelling content (carousels, stories, reels)
• - Collaborate and lead the content creation team
• - Repurpose content from our existing library of posts, clips, images, and B-roll footage
• - Optimize and scale the funnel without being salesy**
• - Track performance and improve KPIs

Personal Brand Expert – Organic Growth Strategist

Sales Development Rep

• Work low-volume, high-quality hot leads and help build a buyers list for premium upsells
• Qualify leads properly, building rapport, and positioning higher-ticket offers
• Be a key part of the revenue engine, working closely with closers and leadership to maximize deal flow and conversions

Phone Sales Development Representative

Creative Strategist

• Create new low-ticket offers from scratch (concept → name → mechanism → deliverables)
• Write full, word-for-word VSL scripts designed for: AI avatar VSLs, Actor-read VSLs, Voiceover + b-roll / stock footage
• Create ad concepts, hooks, and angles aligned with each offer
• Own the conversion narrative across the entire funnel
• Collaborate with the Head of Marketing to iterate based on performance data

Senior Copywriter – Creative Strategist

Chief Operating Officer

• We are looking for a COO / Growth Operator - a rare, high-calibre operator who can both execute at a specialist level and zoom out to lead the business strategically.
• You will be responsible for running day-to-day operations, driving company growth, building systems and SOPs, and holding teams accountable to KPIs as we scale.
• You will work closely with the founder and leadership team to ensure executional excellence across marketing, product, sales, and coaching.
• This role is designed for someone who can step into any department if needed, whether that be stepping in as a Head of Product, Sales Manager, Marketing Director, or another leadership role as the company grows, you will have the versatility and wide picture view to step in and optimise any department required.
• This is not a passive oversight role. This is for a true operator who leads by doing, sets the standard, and multiplies output across the organization.