EOS

IT Support – Application Support Specialist

EOS

full-time

Posted on:

Location Type: Hybrid

Location: Mannheim • Germany

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Job Level

Junior

About the role

  • First-level support for software users
  • Handling requests in the ticketing system
  • Workflow design and message management

Requirements

  • Completed commercial vocational training (business administration or equivalent)
  • Prior professional experience in the debt collection environment is desirable
  • Knowledge of the IKAROS debt collection software is an advantage
  • Good German language skills, both written and spoken
Benefits
  • Hybrid work: Partially remote work
  • Flexible working hours: Flexible within business hours and minimum team staffing; you maintain your own working time account
  • Vacation: 30 days from the start — plus December 24 and 31 off
  • Permanent employment contract: Job security through group affiliation
  • Occupational pension scheme: Voluntary employer contributions to support your financial security in retirement
  • Subsidized occupational disability insurance with a simplified enrollment process
  • Subsidy for the Deutschlandticket; JobRad: Discounted bike leasing
  • Additional bonuses: Annual bonus
  • Corporate benefits: Numerous discounts via the benefits portal for EOS employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ticketing systemworkflow designmessage management
Soft Skills
communication skillscustomer support
Certifications
commercial vocational trainingbusiness administration