EOS imaging

Technical Support Engineer, R&D

EOS imaging

full-time

Posted on:

Location Type: Hybrid

Location: Paris • France

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About the role

  • Provide advanced technical support (Level 2/Level 3) for EOS products.
  • Analyze, investigate and resolve complex technical issues related to manufacturing, installation and maintenance of devices.
  • Perform root cause analyses in collaboration with R&D teams and contribute to defining and tracking corrective and preventive actions.
  • Participate in knowledge transfer to Production, Service and Applications teams.
  • Contribute to capturing and capitalizing on field feedback and lessons learned.
  • Write and update high-value technical documentation (investigation reports, technical notes, procedures).
  • Lead or contribute to technical training on EOS devices for internal teams.
  • Propose enhancements and improvements for future product generations with a use-, maintenance- and reliability-oriented perspective.
  • Participate in the definition or development of tools to facilitate production and maintenance.
  • Contribute to the continuous improvement loop for products and processes.

Requirements

  • Master’s degree in engineering or equivalent (Bac+5) in electronics, mechanical engineering, industrial computing, biomedical engineering or a related technical field.
  • Prior experience in technical support, R&D, industrialization or maintenance of medical devices or complex equipment is a plus.
  • Essential knowledge of industrial environments and complex systems integrating mechanical, electronic and embedded software components.
  • Strong skills in diagnostics, failure analysis and resolution of complex technical problems.
  • Proficiency in SolidWorks required. Experience with finite element analysis (FEA), linear and/or nonlinear, is an advantage.
  • Electromechanical skills, including interaction between mechanical components, electrical systems, motors and sensors.
  • Ability to understand, analyze and interact with embedded software (log reading, hardware/software interfaces, diagnostic support).
  • Ability to produce clear, well-structured technical documentation.
  • Familiarity with medical device standards and regulatory constraints (ISO 13485, IEC 60601, change control, traceability) is appreciated.
  • Excellent analytical skills and strong problem-solving mindset.
  • Good interpersonal skills and a strong preference for collaborative work with field teams (Production, Service, Applications).
  • Teaching skills, service orientation and ability to transfer knowledge.
  • Rigour, autonomy and the ability to manage multiple topics in parallel.
  • Technical curiosity and a willingness to contribute to continuous product and process improvement.
  • Fluency in French and English, both spoken and written, to interact with international teams and produce documentation.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportroot cause analysisdiagnosticsfailure analysisSolidWorksfinite element analysiselectromechanical skillsembedded softwaretechnical documentationcontinuous improvement
Soft Skills
analytical skillsproblem-solvinginterpersonal skillscollaborative workteaching skillsservice orientationrigourautonomymulti-taskingtechnical curiosity
Certifications
Master’s degree in engineeringISO 13485IEC 60601