Director

• Drive execution on Eon’s product vision, translating strategic goals into actionable roadmaps and product development plans.
• Execute the strategy and lead teams to develop, support, enforce, and integrate best practices for product and technology standards across the organization.
• Continue promoting a data-driven product development culture, driving the adoption of clear metrics and KPIs to ensure broad alignment across the entire business towards shared outcomes.
• Champion a user experience that is engaging, inspiring, and helpful to all those utilizing the platform using prior experience-based intuition as well as iterative data insights generated by the existing product.
• Identify, effectively communicate, and execute the product vision to bring solutions to market to both the organization and Board Members.
• Attract, recruit, develop and retain world-class talent and build a high-performance product organization.
• Continue to build for scale while maintaining a nimble and agile culture. Keep a “big picture” mindset and deploy “startup” practices.
• Serve as a product evangelist for Eon.
• Foster an environment of empowerment, learning, and professional development by providing mentorship and coaching to the product team.
• Roadmapping, internal product analytics/metrics.
• Establishing internal product processes (define and implement a formal product life cycle process including scoping, vetting, reviewing, gating, releasing, etc).
• Coordinating releases with CX/Implementation/ Sales, Marketing, onboarding.
• Setting up a formal clinical / cross-R&D governance process, partnering with Marketing to define pilot/dev partnership processes.

Director, Product

Data Engineer

• Administer and optimize our CRM, MAP, sales engagement, and enrichment tools.
• Maintain configurations, permissions, and workflows aligned to GTM processes.
• Manage vendor relationships and user access.
• Build and maintain integrations using native connectors, Workato, Zapier, or custom API connections.
• Create workflow automations to reduce manual work and increase data accuracy.
• Monitor sync health and resolve system errors.
• Build and maintain dashboards in Salesforce, HubSpot, or BI tools.
• Support pipeline, funnel, and campaign performance reporting.
• Conduct ad hoc analysis to support GTM leadership decision-making.
• Collaborate with RevOps and Finance on data definitions and reporting consistency.
• Implement data hygiene and enrichment processes (e.g., Clearbit, ZoomInfo).
• Establish standards for field naming, validation, and data completeness.
• Ensure compliance with data privacy and opt-in rules.
• Collaborate with Sales, Marketing, and Customer Success to operationalize GTM processes.
• Translate business requirements into technical design.
• Document and communicate system changes clearly to stakeholders.
• Maintain a GTM systems architecture diagram, field dictionary, and workflow documentation.
• Create onboarding materials and user training guides.

GTM Systems and Data Architect

Sales

• Own and drive net-new revenue growth for your region
• Identify and engage prospective healthcare customers, including hospitals, health systems, and IDNs
• Manage the full sales cycle—from lead qualification and discovery through contract negotiation and close
• Deliver compelling product presentations, ROI analyses, and customized demonstrations
• Collaborate with internal teams (Marketing, Solutions Engineering, Clinical Transformation) to tailor value propositions and drive successful sales outcomes
• Maintain accurate and up-to-date forecasts, pipeline tracking, and account plans using CRM tools (e.g., Salesforce)
• Attend conferences and industry events to generate leads and represent the Eon brand
• Achieve and exceed quarterly and annual revenue targets
• Build long-term relationships with customer executives and clinical leaders to support ongoing partnerships and renewals
• Provide market feedback and insights to influence product roadmap and strategic planning

Regional Sales Director, Central Territory

Customer Support

• Provide timely and effective resolution of Level II technical support tickets, maintaining a high level of customer satisfaction.
• Serve as a subject matter expert of Eon’s solutions, demonstrating comprehensive knowledge and proficiency.
• Collaborate with internal teams, including Product Development, to identify, prioritize, and resolve technical issues.
• Document and track customer inquiries, troubleshooting steps, and resolutions in the support ticketing system.
• Conduct root cause analysis to identify trends and recurring issues, proposing and implementing proactive solutions to enhance product reliability and performance.
• Assist in the creation and maintenance of knowledge base articles, user guides, and other support documentation to empower customers and improve self-service capabilities.
• Participate in on-call rotations and provide after-hours support as needed to ensure continuous service availability for our clients.

Director, Product

GTM Systems and Data Architect

Regional Sales Director, Central Territory

Customer Support Specialist – Level II