Clinical Operations

• Provide operational oversight and leadership for the PAC team and Navigators
• Standardize workflows and processes across Care Management teams to enhance efficiency and adherence to client-approved protocols
• Ensure quality assurance measures are consistently applied to all patient communication, workflow implementation, and navigator functions
• Support cross-department collaboration between Care Management team and internal departments
• Support the team as needed to obtain desired operational results
• Collaborate with leadership to forecast budgets and align resource allocation with department needs
• Serve as the primary interface between Eon and our external clients and partners
• Develop and refine workflows, protocols, and KPIs to optimize performance across teams
• Ensure workflow consistency
• Drive the growth and scalability of navigation services through process improvement and continual improvements in workflows
• Facilitate continuous improvement, gathering feedback from clients and internal teams to optimize operational performance
• Hire, train, and manage team members, ensuring their development aligns with operational goals
• Conduct regular performance reviews and provide structured feedback to all team members under the Director’s leadership
• Monitor vendor expenses and assist in evaluating cost-efficiency for tools and technologies used by the team
• Promote professional growth, providing mentorship and career development pathways for team members
• Lead departmental meetings to align teams on goals, performance targets, and new initiatives
• Act as the primary liaison between the Care Management team and Eon’s Chief Administrative Officer
• Support the reporting on team performance, project milestones, and operational metrics, ensuring transparency and accountability across the department
• Collaborate with the Product, Engineering, and Client Success teams to align operational workflows with ongoing product enhancements
• Support the hand off process from implementations to CM to ensure continued client success post go live
• Collaborate with the client success team on business review preparation, client dashboard health and overall client relationship

Director, Clinical Operations

Product Operations

• Support, maintain, and continuously improve product workflows including intake, prioritization, requirements, and release process to support predictable, high-quality delivery.
• Own and optimize the tools that support product delivery such as JIRA, Confluence, and internal documentation repositories.
• Organize templates and repeatable workflows for PRDs, user stories, acceptance criteria, and release artifacts.
• Ensure dependencies, risks, and timelines are clearly tracked and visible across teams.
• Collaborate closely with cross-functional and executive teams to keep initiatives on track and aligned to roadmap priorities.
• Support planning and coordination of releases, including tracking status, aligning stakeholders, and consolidating updates.
• Facilitate efficient communication between teams, ensuring the right people have the right information at the right time.
• Partner with Engineering and Product to ensure test plans, release checklists, proper documentation and sign-offs are complete before deployment.
• Help define and maintain dashboards and reporting on roadmap progress, release health, and product delivery metrics.
• Track key indicators such as cycle time, release cadence, and throughput to support continuous improvement.
• Support Product leaders by organizing data, feedback, and insights needed for prioritization and continuous improvement.
• Support creation and coordination of internal release notes, feature overviews, and enablement materials.
• Ensure Customer Success, Implementations, and Support receive accurate and timely updates about what’s shipping, when, and why.
• Help manage product feedback loops. Organizing customer feedback, field input, and support tickets into actionable insights for the Product team.
• Maintain a clear, up-to-date source of truth for product decisions, roadmaps, and release plans.
• Keep internal product documentation organized, up-to-date, and easily accessible.
• Help drive consistency in how Product work is documented, communicated, and reviewed across teams.

Product Operations Specialist

Product Manager

• Lead the strategy and delivery of key capabilities within Eon’s Intelligent Care Platform
• Drive the roadmap and vision for your product domain in alignment with Eon’s mission and business goals
• Partner with leadership to establish and track key outcomes for improved patient outcomes and operational efficiency
• Collaborate with customers and clinical stakeholders to uncover opportunities and validate needs
• Continuously assess industry trends and competitive offerings to ensure Eon’s products remain cutting-edge
• Work closely with engineering, data science, design, and implementation teams to translate strategic priorities into actionable roadmaps
• Partner with engineering to deliver high-quality product releases that drive measurable results
• Develop clear product requirements and ensure alignment between business objectives
• Partner with clinicians and SMEs to translate complex healthcare processes into user-friendly product experiences

Senior Product Manager

Full-stack Engineer

• Designing, coding, and debugging software.
• Improving the performance of existing software.
• Providing training to other engineers.
• Maintaining and upgrading existing software.
• Recommending new technologies that can help increase productivity.
• Supervising and overseeing the technical aspects of projects.
• Investigating software-related complaints and making necessary adjustments to ensure optimal software performance.
• Regularly attending team meetings to discuss projects, brainstorm ideas, and put forward solutions to any issues.

Principal Software Engineer

Analyst

• Develop and execute data conversion plans, leveraging HL7, FHIR, APIs, and other industry-standard protocols to extract, transform, and load client data into our software solutions.
• Support product integrations and implementations with large health systems, hospitals and third party vendors such as Epic and other EMRs/EHR’s.
• Conduct thorough testing and validation of converted data, identifying and resolving discrepancies, formatting issues, and other data-related challenges.
• Document specifications, processes, and validation results, maintaining accurate and up-to-date documentation for reference and audit purposes.
• Provide training and support to clients and internal teams on data conversion processes, best practices, and troubleshooting techniques.
• Collaborate with cross-functional teams, including Product Development, Implementations, Data Science, and Customer Success, to enhance data migration and integration capabilities and streamline implementation processes.
• Play a critical role focusing on the conversion and migration of client data from large health systems, along with the successful integration of Eon solutions with its customers and their third-party applications (Primarily Epic).

Director, Clinical Operations

Product Operations Specialist

Senior Product Manager

Principal Software Engineer

Interface Analyst