Customer Success Manager

Eon

Client Success Manager responsible for client relationships and outcomes in healthcare tech space. Engaging clients, monitoring their progress, and ensuring satisfaction with Eon services.

Posted 7/23/2026full-timeRemote • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, focusing on client satisfaction and retention through data-driven strategies and effective communication. Proficient in understanding clinical workflows and collaborating with cross-functional teams to enhance product adoption and client outcomes.

Highest-signal resume keywords

Customer Success ManagementClient Relationship BuildingData-Driven Decision MakingHealthcare Industry ExperienceEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Health MonitoringEngagement Metrics AnalysisContract ManagementProgram Scope UnderstandingPerformance Metrics Review

Soft Skills

Organizational SkillsPrioritization SkillsInterpersonal SkillsSelf-MotivationResourcefulness

Tools & Technologies

Google Suite

Industry Keywords

Digital HealthHealthcare ProvidersClient AdvocacyClient RetentionStakeholder Engagement

About the role

Key responsibilities & impact

Serve as the primary point of contact for a portfolio of clients, ensuring high adoption, satisfaction, and measurable outcomes.
Build and maintain strong relationships with key client stakeholders, including end-users and administrators.
Monitor client health using engagement and usage metrics; proactively identify risks and opportunities.
Lead regular client meetings to review goals, performance, and success metrics; prepare agendas and coordinate across internal teams.
Deliver ongoing education to drive product adoption.
Understand and track contract terms, program scope, and client-specific goals.
Act as the voice of the customer internally, collaborating with product, sales, and implementation teams to drive continuous improvement.
Support client retention and growth by driving satisfaction, advocacy, and expansion opportunities.

Requirements

What you’ll need

Bachelor’s degree preferred, or equivalent combination of education and relevant experience.
3+ years in customer success, account management, or client-facing roles within healthcare; experience with digital health vendors or providers strongly preferred.
Data-driven mindset with a track record of using metrics to improve client outcomes and engagement.
Comfortable engaging with clinical stakeholders and understanding clinical workflows.
Strong organizational and prioritization skills in a fast-paced, evolving environment.
Effective communicator and collaborator with strong interpersonal skills.
Self-motivated, resourceful, and able to work independently as well as part of a team.
Proficient in standard business software (e.g., Google Suite).
Passion for helping others and a creative, solutions-oriented approach to challenges.

Benefits

Comp & perks

Competitive salary
Health insurance
Referral bonuses
Flexible vacation time
Paid Maternity and Paternity leave
Professional development and career growth opportunities
Awesome team members