Customer Success and Implementation Lead
Eolas Medical
full-time
Posted on:
Location Type: Office
Location: London • United Kingdom
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Salary
💰 £55,000 - £75,000 per year
Job Level
About the role
- Lead the onboarding and implementation of Eolas for new hospital customers
- Work directly with hospital departments and central teams to collect, upload, and organise policies, procedures, and internal content
- Configure team spaces, access controls, and content structures to reflect real clinical workflows
- Act as the primary point of contact during the implementation phase, ensuring customers go live quickly and confidently
- Upload, manage, and maintain large volumes of clinical and operational content
- Ensure content is structured, searchable, and aligned with best practices for discoverability and safety
- Help customers rationalise and improve their content where needed, not just migrate it
- Support ongoing updates, governance, and content lifecycle management post go-live
- Design and document repeatable onboarding and content ingestion processes
- Identify bottlenecks, manual steps, and opportunities for automation
- Work closely with product and engineering to improve tooling for content ingestion, management, and governance
- Build playbooks, templates, and frameworks that allow Customer Success to scale globally
- Be the founding member of the Customer Success function
- Shape how we define success, onboarding metrics, and implementation timelines
- Influence future hires, team structure, and long-term Customer Success strategy
- Act as the voice of the customer internally, feeding insights back into product and roadmap decisions
Requirements
- Significant experience in customer success, implementation, onboarding, or professional services roles
- Technology focused - you’re technology obsessed and recognise the value AI has to streamline processes and you’re activity using AI tooling in your day to day work flows
- Proven track record of implementing complex SaaS platforms
- Experience working with content-heavy systems (knowledge bases, document management systems, CMS, intranets, or similar)
- Experience working with healthcare organisations, hospitals, or regulated environments is a strong advantage
Benefits
- Full Medical Insurance
- All Equipment Covered
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
content managementcontent lifecycle managementonboarding processesimplementationautomationSaaS platformsAI toolinggovernanceclinical workflowsdocument management systems
Soft Skills
customer successcommunicationleadershiporganizational skillsproblem-solvinginfluencingcollaborationstrategic thinkingadaptabilityinsight gathering