Eolas Medical

Customer Success Manager

• Lead the onboarding and implementation of Eolas for new hospital customers
• Work directly with hospital departments and central teams to collect, upload, and organise policies, procedures, and internal content
• Configure team spaces, access controls, and content structures to reflect real clinical workflows
• Act as the primary point of contact during the implementation phase, ensuring customers go live quickly and confidently
• Upload, manage, and maintain large volumes of clinical and operational content
• Ensure content is structured, searchable, and aligned with best practices for discoverability and safety
• Help customers rationalise and improve their content where needed, not just migrate it
• Support ongoing updates, governance, and content lifecycle management post go-live
• Design and document repeatable onboarding and content ingestion processes
• Identify bottlenecks, manual steps, and opportunities for automation
• Work closely with product and engineering to improve tooling for content ingestion, management, and governance
• Build playbooks, templates, and frameworks that allow Customer Success to scale globally
• Be the founding member of the Customer Success function
• Shape how we define success, onboarding metrics, and implementation timelines
• Influence future hires, team structure, and long-term Customer Success strategy
• Act as the voice of the customer internally, feeding insights back into product and roadmap decisions

Customer Success and Implementation Lead