Account Executive – Air Force Sector
Private Label Staff
AWSCyber Security
Technical Client Success Manager
Envoy Air
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AWSCyber SecurityJavaScript
About the role
- Act as the main point of contact for LocID-related technical inquiries across all regions and time zones
- Support global customers with occasional off-hours flexibility to meet the needs of international partners
- Provide responsive, clear, and helpful support to clients via email, calls, and virtual meetings
- Collaborate with Engineering, Product, and Data teams to troubleshoot, escalate, and resolve technical issues
- Work with Sales and Marketing to strategize on client retention, re-engagement, and upsell opportunities
- Proactively monitor client usage and engagement trends, identify drop-off risks, and take action to re-engage or resolve concerns
- Assist with onboarding and implementation as needed, helping clients successfully adopt and integrate LocID
- Monitor client usage and proactively follow up to ensure engagement and satisfaction
- Identify opportunities to grow the business by uncovering future commercial and sales prospects
- Maintain detailed logs of client interactions, resolutions, and trends to drive continuous improvement
- Develop FAQs and documentation to streamline support and reduce response times
- Gather feedback and feature requests from clients, serving as their internal advocate
- Help shape scalable client success processes as the product and team grow
Requirements
- 3+ years of experience in client success, technical support, or solutions engineering, ideally with a SaaS or data platform
- Deep industry knowledge in AdTech/MarTech; experience with geolocation data is a strong plus
- A client success professional with technical curiosity and aptitude- you love helping clients understand and get value from data or tech-driven products
- Exceptional written and verbal communication skills- you can explain complex topics clearly to non-technical users
- Comfortable using support and CRM platforms like Zendesk, Jira, Salesforce, or similar tools
- Detail-oriented and self-motivated with strong organizational and time management skills
- Strong problem-solving skills with the ability to assess issues, ask the right questions, and connect clients with the right internal resources
- Willingness to work standard EST hours with occasional flexibility for early/evening meetings across time zones
- All employees must be authorized to work in the United States; Digital Envoy is not sponsoring visas for this position.
