Customer Service Representative
Envista Holdings Corporation
full-time
Posted on:
Location Type: Office
Location: Prague • Czech
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About the role
- Responsible for providing exceptional customer service to our customers
- Dealing front line with the customer and must always represent the company and our customer service philosophy with utmost integrity
- Receiving, monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism
- Handling order and requests from Sales Reps or Distributors in a timely manner with emphasis on accuracy and professionalism
- Handling credit and re-bill requests from Distributors and/or Sales Reps to correct any invoice mistakes efficiently
- Main point of contact for (dedicated) Sales reps during the day for a quick and dedicated service for both the external as well as the internal customer
- Supporting Sales Reps in upselling products
- Interface with other departments through CRM to ensure that customer’s service requests are processed in a timely manner
- Providing customer with accurate information regarding products and sales promotions
- Making sure that complaints are handled or put through to the right department for quick follow up
- Complying with ISO procedures
- Performing other responsibilities/duties that may be assigned
Requirements
- Minimum of 2 years’ experience in customer service and/or customer account management and working for an international company
- Must be fluent in the language: English + EU languages are preferred, capable to verbally communicate with customers and management
- Excellent communication skills (friendly, positive and efficient)
- Intelligent and pro-active in finding solutions
- Independent worker
- Go getter (Sales oriented)
- Excellent phone voice and skills
- Reliable and high sense of responsibility and urgency
- Commercial skills (ability to hear sales opportunities and to act upon it)
- Flexible (in working hours and jobs that are assigned)
- Ability to operate computer systems with accuracy and efficiency (Oracle, CRM & Excel)
- Resistance to stress and ability to prioritize
- Accurate
- Ability to adapt and implement new procedures as required to provide excellent customer service
- Ability to guide and teach fellow team members
Benefits
- This role is a maternity cover
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecustomer account managementorder processingupsellingISO proceduresaccuracyproblem-solvingsales opportunitiescomputer systems operationprocedure implementation
Soft Skills
communicationproactiveindependentsales orientedreliableflexiblestress resistanceprioritizationadaptabilityteam guidance