Envision Healthcare

Medical Director

• The Director of Clinical Services (DCS) is accountable for clinical and operational excellence within a defined book of business in an Envision Physician Services operating unit.
• This position drives improvements in patient care processes and outcomes by partnering with local practice medical leadership and front-line clinicians.
• Within a defined book of business, the DCS balances the needs and opportunities of a client with internal EMG relationships throughout their portfolio.
• The DCS identifies areas of opportunity within their book of business and works collaboratively with operating unit leadership team to provide partnership to medical directors and clients towards performance enhancement and goal achievement.
• The DCS drives implementation of clinical quality, service line clinical operations, corporate initiatives.
• In addition, the DCS leverages their client relationships to influence and ultimately improve clinician engagement, customer value and contract retention by partnering with Envision business owners.
• They will evaluate and identify areas of opportunity for improvement with our health system and hospital.
• Participates and supports initiatives dedicated to delivery of safe, high quality, patient centered care.

Director of Clinical Services – Value and Innovation

ServiceNow

• Designs, documents, and governs enterprise-wide ServiceNow functional architectures that align with enterprise architecture standards, ServiceNow leading practices, and business capability needs.
• Owns and maintains the 12–24-month ServiceNow platform architecture roadmap, ensuring scalability, performance, maintainability, and a consistent end-user experience across all modules.
• Defines and enforces platform standards, architectural guardrails, and reusable solution patterns aligned to out-of-the-box ServiceNow capabilities and configuration-over-customization principles.
• Serves as the primary and final functional design authority for ServiceNow solutions, providing architectural review and approval prior to major releases, deployments, or deviations from standards.
• Translates complex business and operational requirements into scalable ServiceNow workflows, service models, and data model alignment.
• Leads functional architecture and design for cross-module and cross-platform implementations, including ITSM, HRSD, Strategic Portfolio Management (SPM), CMDB/CSDM, and other ServiceNow modules.
• Conducts impact analyses and risk assessments for proposed ServiceNow designs, identifying risks related to platform health, performance, security, data integrity, technical debt, and total cost of ownership.
• Establishes and governs enterprise demand intake, backlog management, and prioritization models for ServiceNow, eliminating fragmented, duplicative, or misaligned solutions.
• Ensures ServiceNow architecture adheres to security, compliance, performance, and availability requirements by partnering with security, compliance, and technical architecture stakeholders.
• Collaborate with Solution Architects, Platform Architects, and Digital Product teams to ensure all ServiceNow solutions conform to approved functional architecture and platform standards.
• Provides architectural oversight and guidance to internal delivery teams and external implementation partners, ensuring alignment with approved designs and long-term roadmap objectives.
• Leads or contributes to the development of RFIs, RFPs, and Statements of Work (SOWs) related to ServiceNow platform capabilities and vendor implementations.
• Contributes to the maturation of the ServiceNow operating model, supporting the transition from project-based delivery to product-oriented, platform stewardship.
• Stays current with ServiceNow platform releases, architectural patterns, and enterprise workflow automation trends.

ServiceNow Platform Architect

Cloud Engineer

• Utilizes infrastructure build tools, Infrastructure as Code (IaC), containers, and container orchestration tools for maintaining and supporting cloud environments.
• Adheres to SOPs to fulfil standard user requests and troubleshoot somewhat complex incidents in the cloud environment.
• Engineers and deploys cloud and hybrid solutions integrating compute, storage, data, and application services. Supports the implementation of multi-tier web architectures including auto scaling, load balancing, DNS, cloudnative services, file systems, and databases.
• Assists in planning and executing workload migrations from data center environments to cloud platforms.
• Configures networking and security environments, including firewall rules, subnets, and route tables.
• Analyzes and resolves hybrid architecture issues leveraging prior knowledge and experience.
• Provides support for DevOps methodology and tools.

IT Cloud Engineer II – Terraform, Ansible Automation

Network Operations

• Manages employees by supporting, coaching, training, assisting with time management and performing evaluations; should conduct regular meetings with all direct reports.
• Serves as a subject matter expert on out-of-network reimbursement trends, data analytics, and arbitration performance.
• Oversees and performs advanced data analysis using tools such as SQL, Tableau, and Power BI to identify payment trends, performance gaps, and process improvement opportunities.
• Designs and develops automated reports, dashboards, and data visualizations that translate complex data into actionable business insights.
• Partners with business intelligence, payor analytics, and operational teams to define metrics, design analytical frameworks, and optimize arbitration strategies.
• Develops and maintains standard operating procedures (SOPs), process documentation, and training materials related to analytical and operational workflows.
• Leads the creation and continuous improvement of data models, automation tools, and performance tracking mechanisms to support KPIs and measure business outcomes.
• Supports strategic initiatives by providing analytical insights and operational recommendations to senior leadership.

Manager, Out of Network Operations – Arbitration, Revenue Cycle

Security Engineer

• Provide support of the Cyber Security Framework.
• Continued enhancement of the security program in the areas of security monitoring, vulnerability management, protection and detection technologies and threat intelligence.
• Adapt and work in a rapidly changing environment and be able to relate security practices with business objectives.
• Requires tactical techniques, communication and collaboration to garner support and employee action.

Director of Clinical Services – Value and Innovation

ServiceNow Platform Architect

IT Cloud Engineer II – Terraform, Ansible Automation

Manager, Out of Network Operations – Arbitration, Revenue Cycle

Cyber Security Engineer – Sentinel One Expertise