Environmental & Energy Technology Council of Maine (E2Tech)

Product Designer

• Develop and execute a design strategy that solves customer needs and achieves business goals.
• Own all aspects of product design across web and mobile.
• Employ research, storytelling, design systems, and design thinking to solve customer needs.
• Prototype and iterate quickly based on experience and Lean Discovery evidence.
• Partner with product and engineering to ensure high-quality and consistent implementation and UX.
• Provide input and opinions on brand & marketing design.

Lead Product Designer

Customer Support

• Receive customer inquiries through multiple channels (calls, email, text, and video)
• Document customer needs in structured case management tools
• Assists the customer in finding the solution and develops a support plan
• Capture customers user needs in the form of user stories
• Regular collaboration as part of the product team creating better outcomes for customers
• Actively participate in daily and weekly team meetings

Customer Support Professional

Software Engineer

• Work with company leadership to define the technical direction of E2's first product offering.
• Work in a cross-disciplinary product-lead company to define Objectives & Key Results
• Work on innovative engineering challenges around human-centered customer support, business intelligence data, computer vision, and data science
• Co-create technical roadmaps for B2C and B2B offerings
• Hire and cultivate a diverse engineering team
• Embody E2's unique human-centered values to transform engineering culture at E2

Lead Product Designer

Customer Support Professional

Director of Engineering