Enviri

Senior Manager, National Customer Programs

Enviri

full-time

Posted on:

Location Type: Remote

Location: Gabon

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Job Level

Senior

About the role

  • Lead, coach, and develop a team of National Account Program Managers responsible for some of the company’s largest national customers
  • Establish clear expectations, performance metrics, and development plans to ensure a high-performing, customer‑centric organization
  • Oversee program execution across national accounts to ensure operational reliability, contract compliance, and financial health
  • Develop and implement strategies to enhance customer experience, improve service efficiency, and drive cross-selling opportunities
  • Serve as an executive escalation point for key national accounts, ensuring service issues and strategic needs are addressed promptly
  • Collaborate closely with Operations, Dispatch, Sustainability, Finance, and IT teams to ensure seamless service delivery and program execution
  • Guide the development of reporting tools and dashboards for internal use and executive-level customer presentations
  • Lead initiatives to standardize processes, improve program scalability, and elevate the customer experience

Requirements

  • Degree from an accredited college or university in Environmental Sciences, Business Administration, Marketing, or similar areas of study
  • Minimum of 5 years of account management experience in either sales or customer-facing
  • 7-12 years of experience in customer service, waste & recycling, or national accounts management
  • Minimum 2 years of people leadership experience, ideally managing customer-facing teams
  • Strong financial acumen, including revenue forecasting, cost‑to‑serve analysis, and contract management
  • Ability to manage large portfolios, navigate operational complexity, and build strong cross-functional partnerships
  • Proficiency in Microsoft Office, Salesforce, CRM platforms, analytics tools, and advanced Excel/reporting skills
  • Strong customer service and project management skills
  • Understanding of waste profiling, RCRA, and DOT regulations
Benefits
  • health, dental and vision insurance
  • life insurance and disability plans
  • 401k with company matching
  • continuing education and training opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer servicefinancial acumenrevenue forecastingcost-to-serve analysiscontract managementwaste profilingRCRA regulationsDOT regulationsproject management
Soft Skills
leadershipcoachingcommunicationcollaborationstrategic thinkingcustomer-centric focusproblem-solvingperformance managementorganizational skillscross-functional partnership