envelio

IT Support Engineer

envelio

full-time

Posted on:

Location Type: Hybrid

Location: Cologne • Germany

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Tech Stack

DNSFirewallsTypeScript

About the role

  • Support tickets from intake through to resolution
  • Document steps, context, and outcomes
  • Operate MDM: enrollment, profiles/policies, compliance, app deployment, lifecycle management
  • Manage productivity tools: email/calendar, collaboration, file sharing, licensing
  • Perform identity management: user lifecycle, groups, MFA support, triage
  • Monitor office LAN and Wi‑Fi for faults and issues and perform basic troubleshooting and configuration changes
  • Create and delete databases
  • Lead escalations and problem management; maintain runbooks/knowledge base
  • Comply with security/ISMS requirements

Requirements

  • Minimum 3 years of hands-on experience in a helpdesk role
  • Experience with directory services
  • Familiar with managing MDM, productivity, and identity tools (including Conditional Access)
  • Knowledge of firewalls, switches, LAN/Wi‑Fi, DHCP, DNS, WAN and VPN
  • Ability to perform basic database administration tasks
  • Clear and calm communication and high‑quality ticket updates
  • Strong focus on documentation
  • Proactive problem-solving mindset with continuous improvement
  • Security awareness and adherence to the principle of least privilege
  • Enjoyment of automation and integrations
Benefits
  • Flexible work location within Germany: hybrid, remote, or at our attractive office in Cologne
  • Option for mobile work from abroad (up to three months per year from anywhere in the EU or the USA)
  • State-of-the-art technology and modern tech stack
  • Excellent hardware (16-inch MacBooks, dual monitors at your workspace)
  • Support for your health through our Urban Sports Club partnership
  • Flexible use of a monthly mobility budget (e.g., bike leasing, public transport)
  • Time and budget for individual growth
  • Optional company pension plan
  • Regular company and team events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
MDMidentity managementdatabase administrationfirewallsswitchesLANWi-FiDHCPDNSVPN
Soft Skills
clear communicationcalm communicationdocumentationproblem-solvingcontinuous improvementproactive mindset