Own customer technical onboarding end-to-end, serving as the primary technical point of contact from data ingestion through go-live.
Design, implement, document, and validate scalable data integration pipelines that ensure accurate, reliable data flows into the Intelligent Grid Platform.
Lead communication and workshops with utility customers to understand data landscapes, source systems, and grid models and translate into clear requirements and mapping.
Configure and optimize the Intelligent Grid Platform using utility data to support real-world grid planning and DER use cases.
Enable successful deployments and fast time to value by guiding customers on IGP capabilities, workflows, and best practices.
Continuously improve onboarding and implementation processes by driving standardization, efficiency, and scalability.
Act as the voice of the customer internally, translating needs, feedback, and industry trends into actionable product, engineering, and go-to-market inputs.
Support customer operations and go-to-market efforts such as demos, technical presentations, RFP responses, and occasional industry event participation.

Requirements

Bachelor's degree in Computer Science/Software Engineering, Electrical Engineering, Systems Engineering, or a related technical field.
Experience in customer-facing technical roles such as solutions engineering, implementations, or software onboarding, ideally in a SaaS environment.
Strong experience designing and implementing data pipelines, with solid ETL knowledge and an understanding of scalable integration patterns.
Proficiency using Python and/or SQL is a plus.
A structured, data-driven, and solution-oriented mindset, with the ability to clearly navigate complex technical topics.
Proven ability to manage stakeholders and communicate effectively with both technical and non-technical audiences.
Familiarity with power systems, network modeling and utility applications such as GIS is a strong plus.
Willingness to travel occasionally for customer meetings, industry events, and team collaboration.

Benefits

100% covered medical, dental, and vision benefits (70% for dependents).
Health Savings Account (HSA) with employer contribution to support long-term well-being.
401(k) plan with up to 4% employer match to help invest in your future.
Annual home-office stipend to help you work comfortably from anywhere.
Commuter benefits for in-office commutes and business travel.
Flexible time off policy, take the time you need, when you need it.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data integration pipelinesETLPythonSQLscalable integration patterns

Soft Skills

communicationstakeholder managementsolution-oriented mindsetability to navigate complex technical topics

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in Software EngineeringBachelor's degree in Electrical EngineeringBachelor's degree in Systems Engineering