Enumerate

Customer Success Manager

• Build positive relationships with existing customers and help them access resources and tools for success with Enumerate products.
• Conduct quarterly business reviews (QBRs) with key accounts to communicate ROI and product value.
• Drive product adoption and utilization across Enumerate's product catalogue.
• Share feature requests and customer feedback with Product and Engineering teams; be the voice of the customer.
• Identify upsell opportunities, support timely renewals and capacity expansion.
• Resolve customer queries, recommend solutions, and assist with escalations as needed.
• Collaborate with Sales to identify growth opportunities and coordinate with cross-functional stakeholders.