Entrepreneurs'​ Organization

Manager, Global Member Processing

Entrepreneurs'​ Organization

full-time

Posted on:

Location Type: Remote

Location: South Africa

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About the role

  • Serve as the primary point of contact for all member and staff renewal inquiries
  • Design, deploy, and maintain a comprehensive renewal training program
  • Own and maintain all external renewal-related resources
  • Manage and update all internal renewal support documentation
  • Own the end-to-end member installment-payment experience
  • Partner in the planning, optimization, and training of renewal-related technology platforms
  • Lead the ongoing development and administration of EO’s supported system
  • Ensure accuracy, completeness, and integrity of chapter-level financial and renewal data
  • Develop and execute a standardized process for managing email communication channels
  • Respond to inbound renewal-related phone calls
  • Continuously improve renewal reporting capabilities
  • Ensure all process documentation is promptly published and archived
  • Serve as secondary escalation point for troubleshooting technology issues
  • Partner with the Data & Insights team to support member exit survey
  • Facilitate post-renewal feedback sessions
  • Prepare and deliver renewal reports and ad hoc analyses
  • Monitor installment-payment completion

Requirements

  • Bachelor’s degree with a minimum of 3 years of relevant work experience
  • Experienced in project management, computer software, and personal development
  • Understanding of association management
  • Exceptional skills in MS Excel
  • Ability to interact with entrepreneurs and vendors with tact, diplomacy, and poise
  • Excellent attention to detail
Benefits
  • Access to the world’s top experts in entrepreneurship
  • Flexible work environment
  • Generous professional development resources
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementMS Exceldata analysisprocess documentationrenewal reportingemail communication managementtroubleshootingfinancial data managementtraining program developmenttechnology platform optimization
Soft Skills
tactdiplomacypoiseattention to detailcommunicationleadershipinterpersonal skillsorganizational skillsproblem-solvingcollaboration