Entrata

Customer Success Manager

Entrata

full-time

Posted on:

Location Type: Hybrid

Location: Lehi • Utah • United States

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Salary

💰 $60,000 - $94,600 per year

About the role

  • Manage a portfolio of clients to ensure a high level of satisfaction and success is achieved
  • Conduct regular meetings with your customers to review solution performance and provide best practice recommendations
  • Collaborate regularly with Development and Product teams to ensure that the Entrata platform continues to evolve and meet the needs of our customers
  • Partner with our Support organization to ensure that the customers’ support needs are being met
  • Facilitate the transition out of implementation and support the client’s drive toward self-sufficiency
  • Create a tailored plan, in collaboration with Sales, to ensure continued success and growth for your customers
  • Educate customers on self-service tools, release processes, and other client programs
  • Advise customers on process and system risks based on organizational constraints and develop solutions to mitigate risks
  • Attend sprint review meetings and advocate for customer needs in those meetings
  • Maintain high-level knowledge of each of the Entrata offerings and configuration options

Requirements

  • BA / BS with 2-3 years of customer success experience
  • Desire to go the extra mile to ensure that your customers are happy and successful
  • Strong organizational skills, with the ability to manage multiple projects simultaneously
  • Ability to demonstrate patience while working through stressful situations and challenges
  • Work autonomously
  • Ability to travel up to 15% of the time
  • Excellent communication, both verbal and written, and analytical skills
  • 2-3 years of property management experience (preferred)
  • 2-3 years of customer success or other customer-facing experience in SaaS industry (preferred)
  • Experience working with Product and Development teams (preferred)
Benefits
  • Flexible and transparent culture with remote and hybrid work options
  • Generous vacation time
  • Frequent company recharge days for work-life balance
  • Comprehensive medical, dental, and vision coverage, including fertility benefits
  • HSA/FSA options and employer-paid disability benefits
  • Access to 401(k) or similar retirement plans with employer matching
  • Wellness initiatives promoting physical and mental well-being
  • Access to an onsite gym at HQ
  • Gym memberships, mental health resources, wellness challenges, and employee assistance programs
  • Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community
  • Exclusive Previ cell phone plan and discounts on services or local business partnerships
  • Bi-annual swag drops for employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successproject managementrisk mitigationSaaS
Soft Skills
organizational skillscommunication skillsanalytical skillspatienceautonomy
Certifications
BABS