Entrata

Engineering Manager

• Lead the engineering team as they deliver high-quality software in a fast-paced, high-growth environment
• Build and develop an incredibly talented team of driven, high-performing engineers
• Evaluate trade-offs and effectively prioritize tasks within the team in alignment with strategic initiatives and company goals
• You are responsible for ensuring the successful business outcomes of your team
• Partner with product managers, designers, and operations to develop and successfully execute the R&D strategy to solve business problems that directly impact the property management industry
• Set a high standard for your team with strong technical leadership, guidance, and mentorship. This is a hands-on role that will require some coding and architecture design
• Push for continuous improvements and innovation using data-driven decisions

General Counsel

• Lead and oversee the company’s litigation and pre-litigation portfolio, including demand letters, subpoenas, and regulatory inquiries
• Set litigation strategy, supervise outside counsel performance, and manage litigation budgets
• Advise executive leadership on exposure, risk mitigation, settlement strategy, and business impact
• Oversee internal investigations and alternative dispute resolution proceedings as needed
• Serve as senior legal advisor on a full range of employment matters
• Partner closely with HR leadership to proactively identify and mitigate employment-related risk
• Support development and implementation of employment policies and training
• Support board and committee governance processes
• Oversee subsidiary management, entity compliance, and assist with regulatory filings
• Serve as a senior escalation point for complex commercial agreements
• Advise business leaders on contract risk allocation and negotiation strategy
• Provide cross-functional legal counsel to minimize enterprise risk and enable business growth
• Support mergers, acquisitions, and other strategic transactions

Senior Corporate Counsel

Customer Success Manager

• Manage an assigned portfolio of clients to foster a high level of satisfaction and long-term platform success
• Conduct regular client meetings to review solution performance, provide recommendations, and support client goals
• Partner with Support, Product, and Development teams to advocate for customer needs and resolve client issues
• Guide clients through post-implementation onboarding to self-sufficiency while promoting continued platform engagement
• Develop customer success plans in partnership with Sales to encourage account growth and client success
• Advise clients on process and platform risks, providing solutions to mitigate potential challenges
• Maintain a working knowledge of all Entrata products and configuration options

Customer Support

• Process service requests that require a resident insurance producer license (endorsements, coverage changes, cancellations, reinstatements)
• Manage escalated insurance verification cases requiring advanced policy knowledge or complex interpretation
• Act as an escalation point for CSR I and II on licensed or high-risk matters
• Partner with Sales Agents on cross-functional service needs requiring a license
• Support training and knowledge sharing within the service team
• Contribute to compliance initiatives and workflow improvement projects
• Identify opportunities to cross-sell or enhance policies in compliance with licensing requirements

Insurance Customer Service Representative III – Licensed

• Manage a portfolio of clients with affordable properties to ensure a high level of satisfaction and success is achieved
• Conduct regular meetings with your customers to review solution performance and provide best practice recommendations
• Collaborate regularly with Development and Product teams to ensure that the Entrata platform continues to evolve and meet the needs of our customers
• Partner with our Support organization to ensure that the customers’ support needs are being met
• Facilitate the transition out of implementation and support the client’s drive toward self-sufficiency
• Create a tailored plan, in collaboration with Sales, to ensure continued success and growth for your customers
• Educate customers on self-service tools, release processes, and other client programs
• Advise customers on process and system risks based on organizational constraints and develop solutions to mitigate risks
• Attend sprint review meetings and advocate for customer needs in those meetings
• Maintain a high-level knowledge of each of the Entrata offerings and configuration options

Customer Success Manager – Affordable Housing

Sales

• Identify, establish, and nurture business sales relationships with property management companies.
• Contact new and existing customers to discuss their needs.
• Emphasize product features to showcase how they address customer challenges.
• Answer customer inquiries about our products.
• Negotiate prices and terms and prepare sales agreements.
• Collaborate with colleagues across various sectors.
• Maintain contact lists and nurture customer relationships through follow-ups.

Regional Vice President of Sales, West Region – Enterprise

Administration

• Own end-to-end administration of all equity programs including stock options, RSUs, performance awards, and ESPP
• Serve as system owner for Shareworks, managing award setup, vesting, exercises, releases, cancellations, and modifications
• Maintain accurate cap table records and ensure alignment across Shareworks, legal documentation, and accounting systems
• Lead stock-based compensation accounting under ASC 718, including valuation, expense recognition, journal entries, and reconciliations
• Manage accounting for equity modifications, forfeitures, cancellations, and settlements
• Partner with Legal on equity plans, award agreements, amendments, and corporate actions
• Act as primary point of contact for auditors on all equity compensation matters
• Partner with Payroll and Tax to ensure accurate withholding, reporting, and compliance
• Design and scale equity administration processes, internal controls, and system integrations
• Create and maintain equity administration and SBC accounting documentation, policies, and procedures

Equity Plan Administrator

Support Engineer

• Provide advanced technical support for customers utilizing property management accounting software
• Resolve a wide range of customer issues
• Collaborate across departments
• Act as a go-to resource for peers

Lead Technical Support Engineer

• Provide advanced technical support to customers via phone, online, chat, virtual meetings and email
• Verify issues before involving development teams
• Work closely with the Product and Development teams to address clients' needs
• Respond to all tasks in designated service level agreements and provide appropriate resolutions
• Attend product sprint reviews and trainings
• Review relevant updates on new and existing products
• Provide root cause correction and ensure all facets of problems are evaluated to eliminate recurrence
• Provide training to colleagues in real time and develop training materials

Key Account Support Engineer

Insurance

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Insurance Sales Agent

Product Manager

• Develop and execute the product roadmap for delivery-related features and functionalities, aligning with business objectives and client needs.
• Define and prioritize product requirements, user stories, and acceptance criteria, ensuring clear communication and alignment across teams.
• Maintain product and team backlog by organizing and keeping development teams productive.
• Collaborate with internal stakeholders, including software development and customer success teams, to prioritize delivery-related initiatives.
• Relate to various personas of product users, appreciate the tasks to be achieved using the product, and work closely with UX teams to capture related product feature requirements.
• Elicit product and feature requirements, work with US-based product leadership and global UX teams to groom user stories, to create detailed requirements for engineering teams.
• Use AI to perform continuous market research and competitive analysis to identify white space opportunities and inform product strategy and prioritization.
• Study competing products and features, to identify industry needs and product evolution.
• Work closely with development teams to oversee the development, testing, and release of delivery-related features, maintaining a focus on quality and timeliness.
• Analyze product performance metrics and customer feedback to iterate on existing features and drive continuous improvement.
• Act as a subject matter expert on delivery operations, providing guidance and support to internal teams and clients as needed.
• Stay informed about industry best practices and technological advancements in delivery management and logistics.
• Monitor the project from initiation through delivery, including planning and directing schedules.
• Ensure product quality by consistently verifying features and major use cases throughout development and on production.

Product Owner

• Drive the development and delivery of product features and functionalities.
• Collaborate with cross-functional teams and work closely with architects and software developers.
• Optimize logistics processes and ensure successful deployment of software solutions.
• Conduct continuous market research and competitive analysis to inform product strategy.
• Develop and execute the product roadmap for delivery-related features.
• Define and prioritize product requirements, user stories, and acceptance criteria.
• Collaborate with stakeholders including software development and customer success teams.
• Monitor the project from initiation through delivery, including planning and directing schedules.