Entrata

Operations

• Accurately record daily & monthly meter reads for all submetered properties by specific predetermined dates
• Perform a quality check on all first month billing properties to ensure accuracy of the initial read upload
• Coordinate the setup, transfer, meter configurations, testing and documentation of new and transferred submetered properties
• Complete daily research requests raised by utility billing specialists, utility management specialists, and implementation team members
• Weekly calls with our submetering partner, Vitality, to ensure seamless meter maintenance and installations
• Address completion of submetering maintenance and installs to make necessary billing adjustments
• Understand and manage compatibility of submeter systems with Entrata
• Work closely with the implementation team to identify and address potential issues early in the process such as incompatible systems or poor meter health
• Assist in the development and implementation of new meter processes and best practices
• Coordinate with Utility Service Managers to identify and fulfill on client needs related to submetering
• Assisting team members, as needed, to fulfill their job duties
• Accountability for meeting department metrics and KPI’s

Submeter Operations Analyst

Sales

• Identifying prospective customers, generating leads, and converting them into clients
• Contacting new and existing customers to discuss their needs
• Emphasizing product features to showcase how they address customer challenges
• Answering customer inquiries about products
• Negotiating prices and terms, preparing sales agreements
• Collaborating with colleagues across various sectors
• Maintaining contact lists and nurturing customer relationships

Regional Vice President of Sales, East Region

Support Engineer

• Provide technical support and troubleshooting via telephone, ticketing systems, and chat, handling more complex and escalated issues
• Develop deep subject matter expertise in core technologies and multiple specialized technology areas
• Maintain ownership of assigned incidents from initial report through resolution, ensuring thorough communication and timely updates
• Educate customers on software functionalities, best practices, and product updates
• Identify, document, and report software issues, design concerns, and reliability challenges to appropriate internal teams
• Act as a resource for junior support engineers, providing guidance and mentorship
• Participate in team meetings, contribute to knowledge base documentation, and support continuous improvement initiatives
• Assist with special projects and other duties as assigned

Senior Technical Support Engineer – Integrations, Data

Customer Support

• Respond to customer inquiries via phone, email, and chat, providing accurate information and resolving routine issues regarding insurance policies
• Proactively engage in cross-selling and upselling insurance products by identifying customer needs and recommending relevant services or upgrades, ensuring compliance with applicable state and federal regulations
• Assist customers with policy updates, renewals, and basic claims inquiries, ensuring timely and efficient service
• Collaborate with internal teams to escalate and resolve more complex issues under supervision
• Maintain accurate customer records, ensuring all interactions and policy updates are properly documented
• Follow established procedures and guidelines to ensure compliance with state and federal regulations
• Support senior team members in handling projects and assignments, contributing to team goals
• Stay informed about company insurance products, updating knowledge regularly to provide current and relevant information to clients
• Participate in team meetings and training sessions to deepen understanding of the insurance industry and Entrata’s product offerings
• Ensure a high level of customer satisfaction by maintaining a positive and professional attitude in all interactions

Insurance Customer Service Representative

Manager

• Define, create, and implement custom training programs for customers based on their specific needs.
• Deliver instructor-led classroom training and virtual training to end-user customers, partners, and internal employees.
• Establish oneself as an SME on all of Entrata’s products and services in order to transfer knowledge to customers.
• Concisely convey technical content to a broad range of user profiles.
• Create, coordinate, and deliver training for Entrata’s annual conferences live in front of 300+ people.
• Operate independently to manage all aspects of curriculum development and training delivery.
• Travel up to 50% of the time domestically with the possibility of international travel.
• Meet rigorous deadlines and KPIs that lead to department excellence by being self-driven to reach goals.
• Identify and understand challenges and issues faced by clients and coworkers; foster an environment of positive communication when sharing viewpoints, concerns, and ideas by demonstrating high EQ.

Product Education Manager

Billing Specialist

• Oversee a portfolio of clients, managing timeliness and accuracy of utility bill receipt, processing, and distribution
• Accountable for accurate and timely monthly resident billing
• Ensure proper procedures and follow-ups are executed, according to SOP’s
• Coordinate with UEM team members to ensure timely receipt of monthly utility bills
• Coordinate with Utility Service Managers to ensure billing is completed in accordance with the needs of the client
• Provide customer support for residents with questions about utility charges
• Partner with other team members on projects and audits related to the success of the ResidentUtility service
• Assist team members, as needed, to fulfill their job duties
• Meet department metrics and KPI’s

Utility Billing Specialist

Customer Success Manager

• Manage a portfolio of clients to ensure a high level of satisfaction and success is achieved
• Conduct regular meetings with your customers to review solution performance and provide best practice recommendations
• Collaborate regularly with Development and Product teams to ensure that the Entrata platform continues to evolve and meet the needs of our customers
• Partner with our Support organization to ensure that the customers’ support needs are being met
• Facilitate the transition out of implementation and support the client’s drive toward self-sufficiency
• Create a tailored plan, in collaboration with Sales, to ensure continued success and growth for your customers
• Educate customers on self-service tools, release processes, and other client programs
• Advise customers on process and system risks based on organizational constraints and develop solutions to mitigate risks
• Attend sprint review meetings and advocate for customer needs in those meetings
• Maintain high-level knowledge of each of the Entrata offerings and configuration options

• Identifying prospective customers, generating leads, and converting them into clients
• Contacting new and existing customers to discuss their needs
• Emphasizing product features to showcase how they address customer challenges
• Answering customer inquiries about our products
• Negotiating prices and terms and preparing sales agreements
• Collaborating with colleagues across various sectors
• Maintaining contact lists and nurturing customer relationships through follow-ups

Regional Vice President of Sales, Central Region

Account Manager

• Build and maintain strong relationships with clients, carriers, and internal stakeholders to support effective insurance program management and service.
• Serve as the primary contact for escalated insurance items for assigned accounts, including claims, placements, billing-related insurance issues, policy changes, coverage questions, and other complex matters requiring licensed insurance expertise.
• Conduct insurance consultations with prospective and existing clients to assess needs, advise on product fit, and recommend appropriate program structures across offerings such as Master Policy, Deposit Alternative, and Homebody Guaranty.
• Quote premiums and support pricing strategy, revenue projections, proposal language, and insurance positioning during the sales cycle.
• Support sales efforts by participating in client calls, conducting insurance demos, answering technical insurance questions, and helping identify upsell or expansion opportunities within existing portfolios.
• Collaborate with sales, customer success, product, billing, and implementation partners to support new business, retention, and ongoing portfolio performance.

Insurance Account Manager

Engineering Manager

• Lead the engineering team as they deliver high-quality software in a fast-paced, high-growth environment
• Build and develop an incredibly talented team of driven, high-performing engineers
• Evaluate trade-offs and effectively prioritize tasks within the team in alignment with strategic initiatives and company goals
• You are responsible for ensuring the successful business outcomes of your team
• Partner with product managers, designers, and operations to develop and successfully execute the R&D strategy to solve business problems that directly impact the property management industry
• Set a high standard for your team with strong technical leadership, guidance, and mentorship. This is a hands-on role that will require some coding and architecture design
• Push for continuous improvements and innovation using data-driven decisions

General Counsel

• Lead and oversee the company’s litigation and pre-litigation portfolio, including demand letters, subpoenas, and regulatory inquiries
• Set litigation strategy, supervise outside counsel performance, and manage litigation budgets
• Advise executive leadership on exposure, risk mitigation, settlement strategy, and business impact
• Oversee internal investigations and alternative dispute resolution proceedings as needed
• Serve as senior legal advisor on a full range of employment matters
• Partner closely with HR leadership to proactively identify and mitigate employment-related risk
• Support development and implementation of employment policies and training
• Support board and committee governance processes
• Oversee subsidiary management, entity compliance, and assist with regulatory filings
• Serve as a senior escalation point for complex commercial agreements
• Advise business leaders on contract risk allocation and negotiation strategy
• Provide cross-functional legal counsel to minimize enterprise risk and enable business growth
• Support mergers, acquisitions, and other strategic transactions

Senior Corporate Counsel

• Manage an assigned portfolio of clients to foster a high level of satisfaction and long-term platform success
• Conduct regular client meetings to review solution performance, provide recommendations, and support client goals
• Partner with Support, Product, and Development teams to advocate for customer needs and resolve client issues
• Guide clients through post-implementation onboarding to self-sufficiency while promoting continued platform engagement
• Develop customer success plans in partnership with Sales to encourage account growth and client success
• Advise clients on process and platform risks, providing solutions to mitigate potential challenges
• Maintain a working knowledge of all Entrata products and configuration options

• Process service requests that require a resident insurance producer license (endorsements, coverage changes, cancellations, reinstatements)
• Manage escalated insurance verification cases requiring advanced policy knowledge or complex interpretation
• Act as an escalation point for CSR I and II on licensed or high-risk matters
• Partner with Sales Agents on cross-functional service needs requiring a license
• Support training and knowledge sharing within the service team
• Contribute to compliance initiatives and workflow improvement projects
• Identify opportunities to cross-sell or enhance policies in compliance with licensing requirements

Insurance Customer Service Representative III – Licensed

• Manage a portfolio of clients with affordable properties to ensure a high level of satisfaction and success is achieved
• Conduct regular meetings with your customers to review solution performance and provide best practice recommendations
• Collaborate regularly with Development and Product teams to ensure that the Entrata platform continues to evolve and meet the needs of our customers
• Partner with our Support organization to ensure that the customers’ support needs are being met
• Facilitate the transition out of implementation and support the client’s drive toward self-sufficiency
• Create a tailored plan, in collaboration with Sales, to ensure continued success and growth for your customers
• Educate customers on self-service tools, release processes, and other client programs
• Advise customers on process and system risks based on organizational constraints and develop solutions to mitigate risks
• Attend sprint review meetings and advocate for customer needs in those meetings
• Maintain a high-level knowledge of each of the Entrata offerings and configuration options

Customer Success Manager – Affordable Housing

• Identify, establish, and nurture business sales relationships with property management companies.
• Contact new and existing customers to discuss their needs.
• Emphasize product features to showcase how they address customer challenges.
• Answer customer inquiries about our products.
• Negotiate prices and terms and prepare sales agreements.
• Collaborate with colleagues across various sectors.
• Maintain contact lists and nurture customer relationships through follow-ups.

Submeter Operations Analyst

Regional Vice President of Sales, East Region

Senior Technical Support Engineer – Integrations, Data

Insurance Customer Service Representative

Product Education Manager

Utility Billing Specialist

Customer Success Manager

Regional Vice President of Sales, Central Region

Insurance Account Manager

Engineering Manager

Senior Corporate Counsel

Customer Success Manager

Insurance Customer Service Representative III – Licensed

Customer Success Manager – Affordable Housing

Regional Vice President of Sales, West Region – Enterprise