Entrata

Customer Success Manager

• Manage a portfolio of clients with affordable properties to ensure a high level of satisfaction and success is achieved
• Conduct regular meetings with your customers to review solution performance and provide best practice recommendations
• Collaborate regularly with Development and Product teams to ensure that the Entrata platform continues to evolve and meet the needs of our customers
• Partner with our Support organization to ensure that the customers’ support needs are being met
• Facilitate the transition out of implementation and support the client’s drive toward self-sufficiency
• Create a tailored plan, in collaboration with Sales, to ensure continued success and growth for your customers
• Educate customers on self-service tools, release processes, and other client programs
• Advise customers on process and system risks based on organizational constraints and develop solutions to mitigate risks
• Attend sprint review meetings and advocate for customer needs in those meetings
• Maintain a high-level knowledge of each of the Entrata offerings and configuration options

Customer Success Manager – Affordable Housing

Sales

• Identify, establish, and nurture business sales relationships with property management companies.
• Contact new and existing customers to discuss their needs.
• Emphasize product features to showcase how they address customer challenges.
• Answer customer inquiries about our products.
• Negotiate prices and terms and prepare sales agreements.
• Collaborate with colleagues across various sectors.
• Maintain contact lists and nurture customer relationships through follow-ups.

Regional Vice President of Sales, West Region – Enterprise

Administration

• Own end-to-end administration of all equity programs including stock options, RSUs, performance awards, and ESPP
• Serve as system owner for Shareworks, managing award setup, vesting, exercises, releases, cancellations, and modifications
• Maintain accurate cap table records and ensure alignment across Shareworks, legal documentation, and accounting systems
• Lead stock-based compensation accounting under ASC 718, including valuation, expense recognition, journal entries, and reconciliations
• Manage accounting for equity modifications, forfeitures, cancellations, and settlements
• Partner with Legal on equity plans, award agreements, amendments, and corporate actions
• Act as primary point of contact for auditors on all equity compensation matters
• Partner with Payroll and Tax to ensure accurate withholding, reporting, and compliance
• Design and scale equity administration processes, internal controls, and system integrations
• Create and maintain equity administration and SBC accounting documentation, policies, and procedures

Equity Plan Administrator

Support Engineer

• Provide advanced technical support for customers utilizing property management accounting software
• Resolve a wide range of customer issues
• Collaborate across departments
• Act as a go-to resource for peers

Lead Technical Support Engineer

• Provide advanced technical support to customers via phone, online, chat, virtual meetings and email
• Verify issues before involving development teams
• Work closely with the Product and Development teams to address clients' needs
• Respond to all tasks in designated service level agreements and provide appropriate resolutions
• Attend product sprint reviews and trainings
• Review relevant updates on new and existing products
• Provide root cause correction and ensure all facets of problems are evaluated to eliminate recurrence
• Provide training to colleagues in real time and develop training materials

Key Account Support Engineer

Insurance

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Insurance Sales Agent

Product Manager

• Develop and execute the product roadmap for delivery-related features and functionalities, aligning with business objectives and client needs.
• Define and prioritize product requirements, user stories, and acceptance criteria, ensuring clear communication and alignment across teams.
• Maintain product and team backlog by organizing and keeping development teams productive.
• Collaborate with internal stakeholders, including software development and customer success teams, to prioritize delivery-related initiatives.
• Relate to various personas of product users, appreciate the tasks to be achieved using the product, and work closely with UX teams to capture related product feature requirements.
• Elicit product and feature requirements, work with US-based product leadership and global UX teams to groom user stories, to create detailed requirements for engineering teams.
• Use AI to perform continuous market research and competitive analysis to identify white space opportunities and inform product strategy and prioritization.
• Study competing products and features, to identify industry needs and product evolution.
• Work closely with development teams to oversee the development, testing, and release of delivery-related features, maintaining a focus on quality and timeliness.
• Analyze product performance metrics and customer feedback to iterate on existing features and drive continuous improvement.
• Act as a subject matter expert on delivery operations, providing guidance and support to internal teams and clients as needed.
• Stay informed about industry best practices and technological advancements in delivery management and logistics.
• Monitor the project from initiation through delivery, including planning and directing schedules.
• Ensure product quality by consistently verifying features and major use cases throughout development and on production.

Product Owner

• Drive the development and delivery of product features and functionalities.
• Collaborate with cross-functional teams and work closely with architects and software developers.
• Optimize logistics processes and ensure successful deployment of software solutions.
• Conduct continuous market research and competitive analysis to inform product strategy.
• Develop and execute the product roadmap for delivery-related features.
• Define and prioritize product requirements, user stories, and acceptance criteria.
• Collaborate with stakeholders including software development and customer success teams.
• Monitor the project from initiation through delivery, including planning and directing schedules.

Senior Product Owner

Learning and Development

• Own and drive the India learning & organizational development strategy, aligned with global People and business priorities.
• Act as a thought partner to senior leaders on culture, leadership effectiveness, talent capability, and organizational health.
• Lead org-wide initiatives related to leadership development, manager capability, succession readiness, and culture transformation.
• Lead data, insights, and business context to influence decisions and shape long-term people strategies.
• Build, lead, and mentor a team of L&D / OD partners in India.
• Set clear goals, success measures, and development plans for team members.
• Review work quality, provide coaching, and ensure strong execution across initiatives.
• Create a culture of ownership, learning, and high performance within the team.
• Own the architecture, governance, and continuous improvement of the Learning Management System (LMS).
• Ensure learning programs are scalable, measurable, and aligned to business outcomes.
• Oversee design and delivery of leadership & manager development programs, functional and behavioral capability building, organizational effectiveness interventions.
• Review and audit learning content to ensure relevance, quality, and impact.
• Partner with PBPs, Workforce Management, Talent, Total Rewards, and Business Leaders to align learning with workforce and performance priorities.
• Collaborate with site leadership and the Managing Director to support leadership capability and culture initiatives.
• Manage relationships with internal and external trainers, vendors, and facilitators.
• Lead and support change management initiatives related to new processes, systems, and org structures.
• Drive a continuous learning and feedback culture across teams.
• Design and deploy employee listening mechanisms (surveys, focus groups) and convert insights into action.
• Ensure compliance-related learning is current, effective, and tracked.
• Define success metrics for learning and OD initiatives and present outcomes to leadership.
• Translate people data and insights into business language for executive consumption.

Manager, Learning and Development

• Identify, establish, and nurture business sales relationships with property management companies
• Engage in local and regional travel
• Participate in apartment associations
• Periodic visits to Entrata headquarters in Utah
• Attendance at national trade shows and events

Regional Vice President of Sales – Enterprise

• Lead cross-functional teams in the end-to-end product development lifecycle, integrating AI capabilities to enhance user experiences and streamline processes.
• Define and communicate product vision, strategy, and roadmap that aligns with business objectives and customer needs.
• Collaborate with engineering, design, marketing, and sales teams to ensure successful execution of product plans, with a focus on enterprise clients.
• Conduct thorough market research, competitor analysis, and customer feedback analysis to identify new opportunities and features.
• Prioritize and manage product backlog, using data-driven decisions to deliver high-impact features on time.
• Develop and maintain detailed product requirements, user stories, and specifications for development teams in the US and in India.
• Evangelize the product internally and externally, presenting revenue-enabling capabilities to stakeholders, customers, and industry events.
• Drive agile development methodologies, continuous improvement, and iterative release cycles for products.
• Monitor product performance metrics, analyze user behavior, and gather insights to inform product enhancements.
• Stay current with industry trends, emerging AI technologies, and best practices to drive innovation in our products.

Senior Product Manager

Full-stack Engineer

• Design, develop, and implement reporting features and modules within web applications using Python
• Collaborate with product managers and designers to define reporting requirements and technical specifications
• Troubleshoot and resolve reporting component issues, optimizing performance and user experience
• Work with frontend and backend engineers to integrate reporting features seamlessly into the application architecture
• Participate in code reviews, providing constructive feedback to ensure code quality
• Document technical designs, implementation details, and reporting-related processes