Entrata

Customer Success Manager

Entrata

full-time

Posted on:

Location Type: Hybrid

Location: Logan • Utah • United States

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Salary

💰 $52,900 - $84,500 per year

About the role

  • Manage an assigned portfolio of clients to foster a high level of satisfaction and long-term platform success
  • Conduct regular client meetings to review solution performance, provide recommendations, and support client goals
  • Partner with Support, Product, and Development teams to advocate for customer needs and resolve client issues
  • Guide clients through post-implementation onboarding to self-sufficiency while promoting continued platform engagement
  • Develop customer success plans in partnership with Sales to encourage account growth and client success
  • Advise clients on process and platform risks, providing solutions to mitigate potential challenges
  • Maintain a working knowledge of all Entrata products and configuration options

Requirements

  • Strong organizational and time-management skills
  • Excellent verbal and written communication skills
  • Ability to manage client relationships with professionalism and empathy
  • Comfort working independently while collaborating cross-functionally
  • Bachelor’s degree or equivalent experience
  • 1–2 years of experience in customer success, account management, or a related field
  • SaaS or property management industry experience preferred
  • Willingness to travel up to 15% of the time
Benefits
  • Flexible and transparent culture with remote and hybrid work options
  • Generous vacation time
  • Frequent company recharge days for work-life balance.
  • Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
  • HSA/FSA options and employer-paid disability benefits provided for eligible employees.
  • Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
  • Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.
  • Family-centric leave policies supporting new parents during significant life events.
  • Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.
  • Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
  • Bi-annual swag drops for employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
organizational skillstime-management skillsverbal communication skillswritten communication skillsclient relationship managementprofessionalismempathyindependent workcross-functional collaboration
Certifications
Bachelor’s degree