Entersekt

Customer Success Manager

• Own and manage a portfolio of financial services clients (including banks, fintechs, and credit unions) across the AMER region, ensuring ongoing satisfaction and value realization from Entersekt’s solutions.
• Develop and execute tailored client success plans, aligned to each client’s business goals, strategic initiatives, and adoption maturity.
• Monitor client health and engagement, using data to proactively identify risks, surface opportunities, and ensure long-term satisfaction and renewal.
• Drive renewals, upsells, and expansion opportunities, identifying qualified leads and collaborating closely with the Commercial team to support revenue growth.
• Recognize expansion opportunities and effectively qualify them for Sales counterparts to bring to closure.
• Serve as the voice of the customer internally by feeding insights back into Product, Engineering, and Support teams to improve features, service quality, and innovation.
• Manage escalations and support coordination, ensuring issues are resolved promptly and clients feel supported and prioritized.
• Support strategic initiatives within the Client & Partner function and contribute to process improvements and best practices.
• Document and manage all customer engagement information – including updates on critical contacts, statuses, next steps, and related items.
• Consistently achieve on-time renewal revenue targets.

Customer Success Director – AMER

Product Marketing

• Assist in developing product positioning and messaging that differentiates our solutions in the market, utilizing your knowledge of buyer personas, the problems they face, the benefits our products provide, and why our products matter
• Be a content contributor, spokesperson and thought leader. Help to generate awareness and create demand for Entersekt solutions through modern, digital marketing channels as well as in-person events.
• Communicate the value proposition of the products to the sales team and assist with product and messaging training and tools to use in the sales process. These tools may include PowerPoint presentations, videos, infographics, brochures, competitor cheat sheets, and customer success stories.
• Plan and coordinate the launch of new products and releases (upgrades), and manage the cross-functional implementation of the plans.
• Have a constant understanding of market trends and dynamics. Be the expert on our buyers, how they buy, and what their buying criteria are; be the expert on our competition and how to differentiate ourselves from them.
• Advise the marketing team on the campaign topics needed to educate our customers and assist in providing quality content to support these campaigns such as whitepapers, eBooks, blog posts, and webinars.
• Work closely with product management to define, track and manage solution pricing and packaging, ensuring sales has what is required for net new, upsell, cross sell and renewal sales.

Senior Director, Product Marketing – Banking & Payment Fraud Management

Account Manager

• Define and execute the partnership sales strategy focused on digital banking platforms, neobanks, and financial technology providers.
• Identify, recruit, and onboard strategic partners that align with company growth objectives.
• Develop joint value propositions, co-selling motions, and go-to-market plans with partners.
• Own partner-sourced and partner-influenced revenue targets.
• Drive complex, enterprise-level sales cycles in collaboration with partner sales teams.
• Negotiate commercial terms, pricing models, and partnership agreements.
• Serve as the executive point of contact for key partners.
• Build trusted, long-term relationships with partner leadership, sales, and product teams.
• Conduct regular business reviews to track performance, pipeline, and growth opportunities.
• Work closely with Product, Marketing, Legal, and Customer Success to ensure partner success.
• Provide market and partner feedback to influence product roadmap and positioning.
• Support partner enablement through training, sales tools, and joint marketing initiatives.
• Stay current on digital banking trends, regulatory considerations, and competitive landscape.
• Represent the company at industry events, conferences, and partner forums.
• Act as a thought leader in partnership-led growth within digital banking.

Partnerships Sales Director

Sales Engineer

• Engage with prospects’ technical stakeholders to understand pain points, identify use cases, articulate key differentiators of our solution, and address technical objections
• Analyse customer requirements to make sure that their needs are met by the solution proposed
• Produce white papers to both demonstrate industry leadership as well as to address pertinent questions from prospective customers
• Host technical deep-dive workshops and training sessions with customers’/partners’ technical resources, providing them with an in-depth understanding of the operation of the product and how best to utilize it within their organization
• Work with the Sales Engineering team to make a significant contribution to the customer’s overall solution design through review and consultation (network design, enterprise service design, mobile application design, and business process design)
• Join the project manager in partaking in customer project progress meetings to provide risk mitigation support and best practice guidance.
• Engage with Entersekt Product leadership to discuss required features and functionality to continue driving effective value proposition into the market.
• Own the development of user assistance material to accelerate the adoption of new features
• Work with the Sales Engineering team to produce solution designs and specifications detailing product configuration, integration points, custom interfaces and technical risks and complexities.

VP Sales Engineering

Full-stack Engineer

• Define modernisation roadmaps for product applications, including target-state architecture for services, infrastructure, and data flows.
• Assess legacy components to identify modernisation opportunities, technical debt, and pragmatic remediation paths.
• Determine appropriate modernisation approaches including refactoring, re-platforming, or re-architecting based on performance, cost, risk, and delivery considerations.
• Contribute architectural insight to the modernisation business case and support financial modelling related to infrastructure and platform decisions.
• Implement modernisation changes directly within product codebases, including refactoring legacy components and decomposing monolithic architectures.
• Introduce cloud-native engineering patterns such as microservices, event-driven architecture, containerisation, and serverless services.
• Identify and implement performance, scalability, and reliability improvements using observability platforms, cloud metrics, and logging tools.
• Develop reference implementations and engineering patterns that enable teams to accelerate modernisation across products.
• Improve the operational and platform capabilities that support Entersekt’s SaaS delivery model.
• Reduce reliance on manual operational processes and bespoke scripts by introducing automation across tenant lifecycle management.
• Design and implement repeatable processes for tenant provisioning, configuration, and environment management.
• Improve onboarding speed for new tenants through standardised workflows and environment templates.
• Establish tenant-aware observability by improving consistency of logs, metrics, traces, dashboards, and alerting across services.
• Contribute to multi-tenant architecture design, including tenant isolation and service tiering considerations.
• Improve deployment consistency through repeatable deployment patterns, automation, and safer release processes.
• Introduce practical engineering guardrails that support modern development practices including API-first design, event streaming, cloud-native storage, and container orchestration.
• Define and maintain architectural standards, patterns, and best practices for cloud-native development.
• Contribute to cloud governance initiatives and participate in architecture reviews that guide engineering teams through modernisation efforts.
• Lead technical workshops, architecture discussions, and design reviews across product teams.
• Support engineering teams in translating modernisation objectives into practical implementation changes.
• Partner closely with DevOps, Platform Engineering, Cybersecurity, Compliance, and Product teams to ensure modernisation initiatives align with operational and regulatory requirements.
• Build trust with engineering teams by introducing modern practices through collaborative design and working reference implementations.
• As the modernisation programme evolves, contribute to shaping a small, specialised engineering capability that supports broader platform modernisation initiatives.
• Maintain a strong hands-on focus while helping teams adopt new patterns and technologies.

Lead Software Engineer – Cloud Modernisation

Manager

• The Service Delivery Manager acts as the client’s advocate, ensuring services and products meet expectations while driving adoption and performance.
• Monitor delivery quality, resolve issues, and implement improvements at both operational and product levels.
• Through proactive communication and governance, build trust within the client’s organisation, achieve customer satisfaction, and position the organisation as a strategic partner.