EnterpriseAlumni

Senior Customer Implementation Project Manager – B2B SaaS

EnterpriseAlumni

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Job Level

Senior

About the role

  • Lead customers through the full implementation lifecycle — discovery, configuration, integration, testing, training, launch, and early adoption.
  • Translate customer goals into platform configuration and project deliverables.
  • Guide customers through best practices for engagement, communication, and long-term programme success.
  • Build trusted relationships and provide ongoing project leadership post-launch.
  • Lead multiple customer implementation projects simultaneously, ensuring on-time and high-quality delivery.
  • Develop and maintain detailed project plans, timelines, and status reports using agile methods.
  • Own customer onboarding and platform configuration based on business requirements.
  • Deliver training sessions for administrators and key customer stakeholders.
  • Establish strong customer relationships and maintain clear, proactive communication throughout the project lifecycle.
  • Oversee technical components such as integrations, custom features, data migrations, and special projects.
  • Work with product, engineering, and the programme office to coordinate technical workstreams.
  • Support and coordinate User Acceptance Testing (UAT) and ensure issues are resolved prior to launch.
  • Identify, track, and escalate software bugs or configuration issues in staging and production environments.
  • Partner with Sales and Customer Success to ensure alignment between customer objectives and product capabilities.
  • Provide support to internal teams by explaining product features, configuration options, and customer-specific setups.
  • Maintain up-to-date knowledge of the platform and related systems (e.g., integrations, APIs, analytics).

Requirements

  • 3–5+ years delivering customer-facing implementation or onboarding projects in a B2B SaaS environment.
  • Strong project management, time management, and prioritization skills.
  • Excellent communication skills — written, verbal, and customer-facing.
  • Proven ability to manage multiple stakeholders, including enterprise or high-profile clients.
  • Demonstrated commitment to exceptional customer experience.
  • Project management or agile certifications.
  • Experience working with JIRA or similar agile tools.
  • Familiarity with JSON or similar data formats.
Benefits
  • Be part of a high-performing global Customer Operations team.
  • Make direct, visible impact on customer success and product adoption.
  • Work in a collaborative, inclusive, and people-first culture.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementagile methodscustomer onboardingplatform configurationdata migrationsintegrationsUser Acceptance Testing (UAT)JSONanalytics
Soft Skills
communicationtime managementprioritizationrelationship buildingstakeholder managementcustomer experienceleadership
Certifications
project management certificationagile certification