Enterprise Community Partners

Program Manager

• Work on a range of projects including affordable housing and comprehensive housing strategies, policy and program design engagements, and technical assistance/capacity building initiatives for community development organizations and local jurisdictions
• Serve as lead researcher on project teams (~70% of time): analysis of large data sets for community profiles/housing needs assessments, demographic & market analyses and projections, housing inventories
• Increase/maintain accuracy and efficiency of team data analysis through data cleaning, code development, quality assurance, and process/methods documentation
• Prepare for and support interviews and synthesize findings; conduct qualitative research such as interviews and focus groups
• Research housing policies, tools, and programs and prepare detailed analyses and case studies
• Provide project management leadership/support including subcontractor management
• Support creation of deliverables including housing plans, issue-specific studies, policy briefing documents, trainings, interactive dashboards, and engagement materials
• Create and deliver presentations to clients and stakeholders (elected officials, residents, community partners)
• Support client and stakeholder meetings (facilitation, coordination, recordkeeping)
• Support design and implementation of inclusive community and stakeholder engagement strategies
• Invest in professional development and actively participate in internal meetings and in-person retreats
• Support business development efforts and inform development of internal processes and systems
• Report to a director within the Housing Practice Area and collaborate with colleagues across practice areas

Program Manager, Housing Solutions

Compliance

• Protect Enterprise's financial and legal interests by ensuring regulatory compliance during new construction and re-syndication.
• Communicate and implement Enterprise Residential and agency policies/procedures at site level.
• Train property managers and leasing staff on eligibility, income verification, and documentation standards.
• Oversee tenant file processing and approval during initial lease-up and conduct pre-occupancy audits.
• Manage re-syndication transitions, resident eligibility, and recertification coordination with legal and finance teams.
• Maintain accurate records, submit required reports, and track critical compliance deadlines.
• Stay current on federal, state, and local affordable housing regulations and interpret multi-program rules (LIHTC, HOME, PBV, RAD).
• Provide guidance on regulatory impacts to leasing and operations.
• Supervise compliance staff and spend significant time visiting properties in the market areas.

Senior Manager, Compliance – New Construction & Re-syndication

Manager

• The primary function of the Resident Services, Sr. Manager is to manage the programs and services offered to residents and surrounding community members of ECD owned and operated apartment communities.
• The Resident Services, Sr. Manager facilitates the development of a robust and engaged community of residents, volunteers, interns, property management staff, partners, and community members who inform and support offered programming and services.
• The Resident Services, Sr. Manager’s role is to make partner resources and programming available and accessible to the community and the residents.
• These combined offerings should meet the needs of residents of all ages and improve their ability to invest in their community’s sustainability.
• The Resident Services, Sr. Manager is responsible for managing multiple budgets, planning events, working with local partners to provide community services, and performing a variety of other tasks.
• Creativity, flexibility, resourcefulness, and the ability to both collaborate and work independently are critical success factors for this role.
• The Resident Services, Sr. Manager reports to the Director, Resident Services Experience. Consistently and genuinely demonstrate the HEROES principles of HELPFUL, ENGAGED, RESPONSIVE, OUTSTANDING, EXCELLENCE and SUCCESS in all activities and interactions.
• In conjunction with assigned on-site property leadership, responsible for managing partnerships and program delivery across an assigned portfolio of communities that support ECD’s core baseline service categories and impact areas as integrated to the resident services programs selected for implementation.
• Support strategic resident services goals by gathering services and operations data, entering and evaluating data in support of the implementation of the community programming as developed by the Resident Services Programs & Strategy Team.
• Work with the Associate Director, Resident Services and onsite teams to choose a course of action when adjustments are needed, define new objectives, and evaluate outcomes.
• Develop positive, professional working relationships with the residents, the property management staff, partner organizations and service contractors.
• Develop work plans and manage community level budgets for multiple programs and properties to include timely processing of invoices.
• Additionally, responsible for professional, timely and high-integrity reporting on operations.
• Select, develop, and maintain referral partnerships with local community resources.
• Identify, vet and onboard local community resources and support regional partnership activation.
• In collaboration with the Volunteer Engagement Manager, supervise volunteers as needed.
• Maintain consistent communication with property management and work closely with department colleagues.
• Support the property management team in organizing resident engagement activities such as Resident Voices community meetings.
• Maintain quality programs and services by ensuring quality and customer service standards outlined in the Policies & Procedures manual as directed by the Governance and Programming Committees.
• Implement and monitor compliance with Enterprise Residential policies and procedures and external regulatory requirements; ensure solid understanding of Enterprise Residential’s operational and human resources policies and procedures.
• Manage program participant enrollment and ensure collection and capture of performance community impact data and timely enter all documentation into the appropriate database or software portal.
• Responsible for the distribution of information to residents regarding community programs and partner services as supported by the property management staff.
• Support grant making process in alignment with policies elevating grant and other funding opportunities to the Program & Strategy team.
• Partner with property managers to support residents during crisis management and special circumstances such as fires, floods, hoarding, acute domestic violence, elder abuse, aging in place, bullying, etc.
• Serve as the conduit to local partners and community resources in such cases.
• Achieve high visibility within assigned communities by making regular site visits and attendance at events.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and benchmarking state-of-the-art practices.
• In collaboration with Operations or Housing Stability Staff, provide support and resources to residents.
• As needed, supervise grant funded staff members.
• Other duties as assigned.

Program Manager, Housing Solutions

Senior Manager, Compliance – New Construction & Re-syndication

Senior Manager, Resident Services, Hybrid