AI Solutions Engineer
Enterprise Bot
full-time
Posted on:
Location Type: Hybrid
Location: Barcelona • Spain
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About the role
- Design and implement end-to-end conversational AI architectures across chat, email, voice, agent assist, and automation workflows.
- Architect scalable, production-grade integrations between AI platforms and enterprise ecosystems.
- Integrate AI solutions with contact center platforms (e.g., Genesys Cloud / Engage), CRM systems (Salesforce, Microsoft Dynamics), ITSM tools (ServiceNow, BMC Remedy), and collaboration tools (Microsoft Teams, Outlook, O365).
- Connect solutions to telephony providers, IVR systems, voice streaming services, and audiohook pipelines.
- Implement integrations with messaging channels such as WhatsApp and email gateways.
- Build and maintain robust API-based integrations (REST, webhooks, OAuth2, JSON).
- Translate business requirements into scalable, production-ready technical architectures.
- Troubleshoot complex integration issues across distributed systems.
- Work directly with client IT teams, solution architects, CRM administrators, and technical project leads to design and implement solutions that meet enterprise requirements.
- Lead technical workshops and solution discussions with client engineering and architecture teams.
- Collaborate internally with Project Managers and Customer Success Managers to deliver projects successfully.
- Continuously improve internal implementation frameworks, deployment standards, and technical best practices.
Requirements
- 4+ years of experience in API integrations, backend engineering, or system integration projects.
- Strong understanding of RESTful API design and consumption, authentication and authorization mechanisms (OAuth2, JWT, SSO, and token-based systems), as well as JSON, payload transformation, and data mapping.
- Familiarity with webhooks, event-driven architectures, asynchronous workflows, and system architecture fundamentals.
- Experience with logging, monitoring, and troubleshooting production systems.
- Hands-on experience integrating with CRM platforms such as Salesforce, Microsoft Dynamics, or HubSpot.
- Experience working with contact center ecosystems (e.g., Genesys Cloud / Engage or similar).
- Experience integrating with ITSM systems such as ServiceNow, BMC Remedy, or JIRA Service Management.
- Exposure to conversational AI, NLP, voice automation, IVR systems, email automation, and routing systems.
- Strong debugging and troubleshooting mindset and the ability to resolve complex integration issues.
- Comfortable operating in enterprise technical environments and leading technical discussions, constructively challenging assumptions, clearly explaining architectural trade-offs, and acting as a trusted technical counterpart to clients and internal teams.
- Scripting experience with languages such as JavaScript, Python, or similar.
- Language skills: Professional working proficiency in English (required) and German and/or French (required).
Benefits
- Work on real AI deployments — not slide decks.
- High ownership and autonomy.
- Direct exposure to enterprise clients.
- Work with cutting-edge conversational AI technologies.
- Be part of building our Barcelona technical hub from the ground up.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
API integrationsbackend engineeringRESTful API designOAuth2JSONwebhooksNLPscripting (JavaScript, Python)data mappingpayload transformation
Soft Skills
troubleshootingdebugging mindsettechnical discussionscollaborationclient engagementproblem-solvingcommunicationleadershipproject managementsolution design