Entain

Desktop Support Technician, Level 1

Entain

full-time

Posted on:

Location Type: Hybrid

Location: Brisbane • Australia

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Job Level

Junior

Tech Stack

Azure

About the role

  • Provide Level 1 and Level 2 Desktop support for end users across the business
  • Troubleshoot and resolve hardware, software, and basic network issues
  • Support users in a Microsoft environment, including Windows OS and Microsoft 365
  • Manage incidents and service requests using Jira Service Desk, ensuring accurate updates and timely resolution
  • Perform user administration tasks, including Active Directory and Azure AD basics
  • Work closely with local Australian teams and NZ-based support teams to deliver seamless support
  • Escalate issues to appropriate resolver groups while maintaining ownership and accountability
  • Deliver a high standard of customer service through clear communication and proactive support
  • Follow incident, change, and security processes to ensure compliance and service continuity

Requirements

  • 1–3 years’ experience in a Desktop Support role
  • Experience working in a corporate or enterprise environment
  • Exposure to highly regulated environments (desirable)
  • Hands-on experience with:
  • - Windows OS
  • - Microsoft 365
  • - Jira Service Desk or similar ticketing systems
  • - User account administration (AD / Azure AD fundamentals)
  • Strong troubleshooting skills with the ability to diagnose and resolve issues efficiently
  • Clear and confident communication skills, both written and verbal
  • A collaborative team player with a growth mindset and eagerness to learn.
Benefits
  • 12 weeks of paid parental leave.
  • Access a variety of wellness benefits, including heavily subsidised gym memberships and wellness programs.
  • Enjoy the convenience of a free onsite barista, plus a fully stocked fridge and pantry for breakfast and lunch.
  • Take part in company-wide events that celebrate the achievements of our incredible team.
  • Enjoy exclusive staff giveaways and access to racing and sporting events — because entertainment is at the heart of what we do.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
desktop supporttroubleshootinghardware supportsoftware supportnetwork issuesuser administrationActive DirectoryAzure ADincident managementservice request management
Soft skills
customer servicecommunicationcollaborationproblem-solvingaccountabilityownershipgrowth mindseteagerness to learnteam playerclear communication